Renewals Manager

Job Description
About the Opportunity
As a Renewals Manager at Contentful, you will be instrumental in driving customer retention by managing contract renewals of Contentful’s customer base. You will be proactively aligning with Accounts Executives and Customer Success on account plans and engaging with customers about their upcoming contract renewal, as well as, uncovering expansion and upsell opportunities and driving them through contract signature. You will help to ensure positive customer experiences and increased net renewal retention.
What to expect?
Gain insight into customer goals and strategically package the solution and pricing that meets those goals.
Uncover expansion and upsell opportunities through the renewal process and drive those opportunities through contract signature.
Prepare and present data and trends to customers on current usage of the Contentful platform.
Drive customer conversations to uncover things like procurement timelines, budgets, and signatory processes for contracts.
Proactively manage a large book of business and meet quota goals.
Develop innovative proposals and negotiate contracts.
Manage several opportunities at once, and have a high level of throughput.
What you need to be successful
College / University Degree highly preferred
2+ years of experience in a closing role or 4 + years in relevant experience;
Renewals Management, Account Management or Account Executive experience
Past history of meeting or exceeding quota goals
Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close
Ability to present data to customers and drive conversations to uncover things like procurement timelines, budgets, and signatory processes
Excellent oral and written communication skills:
shows excellence in previous customer and internal engagements
Can track and prioritize work based on deadlines
Ability to build rapport with customers, colleagues and other stakeholders
Well-developed attention to detail and organization skills ie:
follow processes, update the relevant systems diligently, and make suggestions on improvements where required
Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers.
Customer-first mindset, where you and the company wins by helping our customers to be successful.
Willingness to travel (up to 10%)
What’s in it for you?
Join an ambitious tech company reshaping the way people build digital experiences
Full-time employees receive Stock Options for the opportunity to share in the success of our company
Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
Company paid parental leave to care for and focus on your growing family
Use your personal annual education budget to improve your skills and grow in your career
Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication stipend and phone hardware upgrade reimbursement.
New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
This role will need to be conducted in a state in which we are currently registered to do business.
Colorado Salary Range:
$90,000 - $97,000
Colorado Salary Statement:
The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.G. JD/technology), for example.
[This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of Contentful’s variable compensation plans.]
#LI-SD1 #LI-Hybrid
Who are we?
Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nationscontribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at (url removed) with any information you may have.
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