Remote Customer Support Manager

Job Description
We are seeking a highly motivated and experienced Remote Customer Support Manager to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Manager will handle debt collections and overdue payments for delinquent customers.
Responsibilities:
- Manage and lead a team of remote customer support representatives
- Develop and implement customer service policies and procedures
- Monitor team performance and provide coaching and feedback
- Handle escalated customer inquiries and issues
- Analyze customer feedback and implement improvements to enhance customer satisfaction
- Collaborate with other departments to ensure a seamless customer experience
- Manage debt collections and overdue payments for delinquent customers
Requirements:
- Proven experience in a customer support management role
- Excellent communication and leadership skills
- Strong problem-solving abilities
- Ability to work effectively in a remote team environment
- Experience with customer support software and tools
- Bachelor's degree in Business Administration or related field (preferred)
Benefits:
- Competitive salary
- Remote work flexibility
- Health and wellness benefits
- Professional development opportunities