Regional Billing Supervisor

Job Description
Lead a remote team of Invoicing Specialists and Billing Support Specialists in the Centralized Billing Group to provide high-level service to internal and external customers for all Order-to Cash needs.
Responsibilities:
Lead, coach, and develop a remote team of specialists to oversee daily invoice processing and order-to-cash workflow operations.
Present an inclusive and supportive approach to Interviewing, Hiring, Coaching, Developing, Training, Retaining, and Separating employees in the Centralized Billing Group.
Build/Maintain the relationship with the offshore billing team serving the assigned scope.
Foster relationships with cross-functional teams to best support the plants and customers in the scope (Cash Applications, Credit/Collections, Customer Masterfile, Sales Support, Invoicing Solutions, Plant Operations, Corporate Finance, P2P, R2R, FPA, A/P, CP Aps, BIS, IT, etc.)
Establish and maintain a partnering relationship with plant leadership representing Sales, Customer Service, Finance and Operations teams for the assigned scope of 8 producing plants in the Commercial Print, Specialty, Retail or Sourcing platforms.
Create and Maintain documented workflows and processes in accordance with internal controls for Order-to-Cash and Invoicing workflows and processes.
Assist the Regional Billing Manager with developing and implementing process and system improvements to maintain standardized best practices across the Centralized Billing Group.
Review and improve billing operational metrics and key performance indicators. Identify and drive corrective actions
Prepare employee performance reviews and performance improvement plans to improve staff performance and increase employee retention.
Guide, support and participate in the transition of new operating companies and new business to the Centralized Billing center of excellence model.
Become an expert user on the WCSS system, CustomBuy, Streamline, CRDM, SAP and Foundation systems as they relate to the Order-to-Cash workflow.
Ensure all internal and external audit requirements for Invoicing are met and assist with audit preparation requests for the Invoicing/Revenue cycle as needed.
Back up to the other Regional Billing Supervisors and provide support as needed.
Perform miscellaneous tasks as assigned or requested.