Quality Manager

Job Description
MAIN MISSION Define the company’s quality policy and objectives while ensuring their implementation, develop and implement quality approaches by ensuring coherence across different structures and/or departments, and continuously update and improve the organization’s quality management system.
LEVEL OF AUTONOMY The role requires determining directions and adapting allocated resources, with validation based on results.
AUTHORITIES Authorized to:
Validate quality procedures
Stop delivery or production in case of major non-conformity
Collaborate with Purchasing to terminate contracts with suppliers in case of significant performance issues
SUPERVISION AND COOPERATION
Key functional relationships within the organization:
All business units
General management
Interactions and contributions:
The role involves negotiations and representation of major and diverse stakeholders.
External relationships:
Suppliers
Clients
Subcontractors
ROLES &
RESPONSIBILITIES Quality policy definition:
Propose a quality policy to top management
Define action priorities and resource allocation (human, financial, time, materials) along with procedures for handling dysfunction, validating operational action plans
Promote quality internally and externally
Plan and control the implementation of internal and external quality audits and investigations (customer satisfaction, process analysis)
Design and lead quality project and/or program management
Define quality standards and indicators
Quality system monitoring:
Validate production tool choices to enhance process reliability, as well as procedures and quality policy documents
Monitor process and activity compliance
Establish and evaluate the quality system
Assess the effectiveness of internal and external quality actions
Ensure proper implementation of the quality system
Supervise quality audits, inspections, and training
Cascade quality management throughout all levels of the organization
Ensure compliance of the Quality Management System (QMS) with applicable standards (GMP, GDP, ISO, etc.)
Oversee quality documentation
Manage self-inspections (planning, follow-up), external inspections, and audits
Proactively manage quality improvement projects
Supplier quality management:
In collaboration with the Purchasing department:
Define supplier quality assurance policy and evaluation rules
Monitor supplier performance, organize audits, and review meetings in case of performance degradation
Contribute to supplier selection during project phases