Quality Control Coordinator (Social Service Programs Case File Reviewer)

Job Description
- Conduct case file and record reviews for compliance and identifying opportunities for improvement or corrective actions
- Ensuring contractual performance expectations are met.
- Review quality assurance standards, study existing policies and procedures, and interview personnel and participants to evaluate effectiveness of quality assurance programs.
- Submit weekly quality assurance reports
- Present consistent feedback to management regarding areas that need improvement.
- Create, implement, and monitor standard operating procedures
- Ensure 100% of clients participate in the client satisfaction survey
- Ensure all clients receive a return call within 24 hours of calling and leaving a message
- Other duties as assigned