Qa Manager

We are seeking a QA Manager (E-commerce) for a remote, full-time, and direct hire role for one of our amazing partners.
This experienced Software QA Manager will lead the quality assurance efforts, and will directly impact the success of this high-scale ecommerce platform. You should be passionate about delivering high-quality software that enhances the lives of the users and you will play a critical role in ensuring the platform is reliable, user-friendly, and meets the highest standards of excellence. You will be pivotal in shaping their product strategy and they are looking for a data-driven problem solver that strives for impact, scalability, and simplicity.
Responsibilities:
You will develop and implement a comprehensive QA strategy and build foundational processes and practices that will enable you to eventually build, manage, and mentor a high-performing QA team.
You will be the face and advocate for a best practices SDLC that produces reliable sustainable team practices and fosters a culture of collaboration, continuous improvement, and innovation across all engineering teams.
Design and execute test plans for functional, regression, integration, performance, and user acceptance testing, and then oversee the development and maintenance of automated test suites to ensure comprehensive test coverage across all products and features.
Establish and enforce clear, concise documentation standards for software development, test cases, bug reports, and QA processes to maintain up-to-date knowledge bases and documentation for internal and external use.
Make sure that QA processes are integrated into the entire software development lifecycle, and manage the CI/CD workflow for creating and promoting software releases.
Work with Product Management to track and report on key QA metrics and identify areas for improvement by providing actionable insights to help effectively manage software and QA resources, timelines, and budgets for multiple projects.
Collaborate with product managers, engineers, and other stakeholders to define clear requirements and acceptance criteria.
Establish rigorous release criteria and processes to minimize defects and ensure smooth deployments but implementing best practices for code quality and maintainability.
Maintain cross-functional partnerships with engineering, product management, customer support, and other teams to promote a commitment to quality.
Qualifications:
At least 5 years of experience in software quality assurance.
At least 2 years of experience in a management role with a track record of building and leading successful QA teams.
Extensive experience with manual and automated testing methodologies and tools.
Strong understanding of Agile methodologies and the software development lifecycles (SDLC).
Experience in project management and issue tracking tools like Jira or Trello.
Experience with test automation frameworks like Selenium or Cypress.
Experience in e-commerce or healthcare is a plus.
Familiarity with accessibility and compliance standards like WCAG and HIPAA is a plus.
Bachelor's degree in Computer Science, Engineering, or a related field or equivalent experience.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.
My notes:
Role:
This role reports directly to the CTO and is a top priority role for them.
Outcomes:
and impacts we want them to have on business:
Seamless Product Updates and New Feature Releases:
Increase CSAT with product updates and new feature releases.
Improve system reliability &
uptime:
Reduce frequency and duration of system outages or service disruptions.
Reduce production defects:
Reduce critical production defects and decrease average time to resolve production defects.
Proactive identification and prevention of customer-facing issues:
reduce customer-reported critical defects through rigorous testing and quality assurance processes.
Enhance customer facing issue resolution:
decrease average time to resolve customer-reported bugs and issues.
Must:
Technical skills should include requirements management, automated testing, SQL, API (postman or swagger tools), testing platforms (TestRail), Automation (jenkins, selenium, playwright, scripting). They must be strategic, have leadership ability, be detailed oriented, and have strong analytical &
problem-solving skills.They should have experience with program management &
issue tracking tools (jira, etc).
Is management experience needed or just lead experience?
How much hands on QA testing will they be doing?
What is the mix between automated and manual testing?
What languages should they have experience testing in?
How important is the e-commerce experience?
What testing tools do you use?
Fall Short:

Why open:

Interview Process:
What does their team look like now and what will it look like in the future?
Additional Personalities other than what you see below under company notes:
Someone who is highly productive with a focus on urgent and quality delivery. They must have strong communication and documentation abilities. They should have good collaboration skills with a proactive and self-directed work style. They should be a hard worker that has the ability to work under pressure.
Salary:
$110K-$120K/year (no bonus or equity)
Interview Process:
Submit resumes to Greenhouse, and the CTO will review. The COO or HR Manager will do culture screening (45min video interview), and then a tech interview with Sam (CTO) &
Ryan Martin (60min technical video interview). If that goes well, they will do a case study, which is an architecture challenge, followed by a scheduled meeting with Sam (CTO), Ryan, Bianca (CEO) and a Product Manager (1 hour panel video case study interview and a technical conversation). They want to know their experiences and what they would build. They can use AI tools if needed but be honest and just say that you used AI (someone in the past lied about it and it didn’t go well).
Company:
Website Description:
Their website is. Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping. We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc. 5000, and named one of the most customer-centric companies in the world by Forbes in 2022. At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones. As the number of older adults in the US grows, the need for caregiving solutions will only increase. By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth. We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you.
The Carewell story:
Our story began in 2015, when our co-founder and CEO Bianca helped her mom care for her grandmother. They had no clue which products they needed, much less where to find them or how to use them. Online marketplaces were confusing, local shops had limited selection and no discretion, and both experiences lacked empathy. Bianca was shocked there was no What to Expect guide like there is for new parents, so she and her husband/co-founder Jonathan dedicated their lives to creating a solution for family caregivers just like you. Here’s a great article about them at.
Overview:
They are an e-commerce first marketplace. It’s the chewy blueprint but instead of products for animals, it’s products for the elderly. They want to get into prescriptions and private label products like Chewy in the future too. In May 2024, they were at about $50-$100 million in revenue and they are looking to 10X that, which they believe is on the low end. They also closed a $25 million in series B in early 2024 that is for hiring. The former CFO at Chewy is on their board, and he’s the one that negotiated the $3.5 billion sale of Chewy. Plus, most of their leadership team is from Chewy, so they are looking to replicate that.
Upcoming Projects:
They are currently doing a revamp their e-commerce website, and they will look to add prescriptions and private labels in the future. They will likely add a mobile app down the line but fixing the website is the #1 priority. Their CEO is technical and originally put it together, but it is a lot of systems connected together.
Company size:
They have hired a ton of former Chewy leaders and have over 200 employees as of May 2024. They are looking to grow and expand that number. Some of the former Chewy leaders are their CFO, CTO, CMO (was VP of Growth), the VP of Marketing, Head of customer service, Head of merchandising, and others that lead analytics, direct mail and paid search, and the creative direction. They have double the amount of women in leadership than men.
Size of IT Team:
Currently there are 8-10 people. They have 4-5 on the front end, which is their storefront team. Ryan Martin is leading their backend team, and they have some people from Brazil helping for now. Daryl Altenhof is the Director of IT. They might build an infosec team, but Darryl is doing it now. They will be adding 3 Staff Engineers and an SRE. There is also someone in the UK, but I’m not sure what they do. The product and design team is currently under the CTO, but it’s moving to marketing under the VP of Brand, Andrea Wolfe. One person in the UIK.
Tech stack:
They use the GCP cloud, PostgreSQL, serverless GCP, typescript, and react on the front end. Same tech as BEX (loves Dierdre).
Remote/Onsite:
remote but EST is the preference. They can technically live anywhere but CA and NY aren’t a preference. They have daily 9am EST standups.
Benefits:
Competitive compensation, Health, Dental, and Vision insurance, Short-term Disability and Life Insurance (100% employer-sponsored), Supplemental Life Insurance (employee-sponsored), 401(k) Retirement Plan (no employer contribution), 100% Remote, company laptop and Employee discount. They have flexible PTO, with a soft cap at 20 days plus 6 paid holidays. Onsite opportunity in Miami up to 2x per year. Maternity leave is 13 weeks @ 100% and Parental leave (non-birthing parents) at 4 weeks @ 100%. They have 3 United Healthcare plans. The Base Plan (comes with HSA):
employee only covered at 80%, employee + spouse covered at 39%, employee + child/children covered at 49% and employee + family covered at 44%.
The Buy Up Plan:
employee only covered at 70%, employee + spouse covered at 34%, employee + child/children covered at 48% and employee + family covered at 37%.
Buy Up Plan 2:
employee only covered at 64%, employee + spouse covered at 31%, employee + child/children covered at 57%, and employee + family covered at 48%.
Guardian Dental:
Covered at 75% of employee only
Guardian Vision:
Covered at 75% of employee only
Guardian STD provided at no cost to employee, Guardian LTD, Guardian basic life &
AD&
D at no cost to employee and Guardian supplemental basic life &
AD&
D.
Hiring/Staffing:
Their career page is. They used Tech Recruiters before, but they were not producing. Plus, people tried to negotiate too much at the end. They asked the CTO who to use and she immediately asked for us. They don’t want to renegotiate with candidates at the end. They like a pipeline of candidates, in case someone falls off. They don’t want to have to start the search again. They targeted Wayfair (too expensive) and chewy. Working for Shopify is a big plus.
Offers:
There is no bonus for roles under director. They will get 2 offers to choose from with different stock options and they will not renegotiate. For the higher base salaries, they will get 15K in stock options. The stock value for 15K in stock options is about $52K in today’s value, but if they get to a 10x and $500 million acquisition, that would be $520K. For a mid-level salary offers, they’d get 20K in stock. The stock value for 20K in stock options is about $87.5K in today’s value, but at 10X growth and acquisition, that puts it at $875K. At a lower salary, they’d get 25K in stock. Chewy sold at $3.5 billion with the same team, and they have no doubt this will be in that ballpark too.
Personalities:
They want people that get things done, have a low ego, can take responsibility, and have an ownership mindset. They have a strong “cameras on” culture, and they are highly communicative with a lot of humor. They like people that have experience in a startup and working with a lean team. Also, someone that is ok with on-call support outside of typical working hours. There is a lot of work, and they want a hard worker that can be productive quickly. Someone who can see what the problems are and can solve them. They like self-starters that don’t need a lot of hand holding. E-commerce experience is important, and they ideally want someone who’s recently worked for an e-comm first platform.
Carewell Competencies:
Customer first, simple, high impact only, scalable, frugal and high bar.
Headquarters:
South Florida
Competitors:
Hiring Managers:
O Sam Rassner (CTO):
Her LI is. Her meeting scheduler is at this link:
. Just as a heads up, she’s usually 5-10 minutes late, so please let us know if she’s running late, so we can ping her. I’ve known her since she was at Chewy. We placed her at BEX and then filled multiple positions for her at BEX and Emed. She is a leader, a builder, a thinker, and an engineer with experience from idea to product launch. She loves leading technology teams at SaaS companies and started as a Software Engineer herself. She is not only a phenomenal CTO, but she can get her hands dirty with technology and could step in to be an Architect if needed. Sam loves building products and working for a company that appreciates technology. She has strong experience building and running teams in the software space, and her specialty is helping early startup software companies build. She understands business value and can bring together excellent teams that can work miracles and enjoy each other. She also has strong cloud experience with AWS and Google. Sam’s technical and leadership skills are incredible, but what really sets her apart is her personality. She is someone who never loses sight of the company’s mission and goals. She can build a world class organization, and then lead that organization to record breaking success. Sam is detail driven and technically knowledgeable. She will push her team to be the best versions of themselves that they can be, and she will never ask them to do more than she herself is already doing with her incredible work ethic. She’s a workaholic that any team can rally behind and a huge value to any company she’s worked for. Sam’s work background:
Sam was the VP of Software Development at Chewy, an e-commerce pet store with more than 100,000 pet products and Rx pet medications. She was vital in helping them grow from a startup to where they are today and grew the development team from 6 developers to 120 in 2.5 years. She led multiple departments, multiple locations, and high scale development that covered end-to-end ecommerce systems. She collaborated across IT departments and created a DevOps organizational structure across all teams. She even led the Agile Transformation and brought them from a start-up style software team to a mature software team using Agile Methodologies using Scrum, KanBan, and ScrumBan. After Chewy, she missed the smaller team she had at Chewy and wanted to help another startup grow. She then joined BEX Realty as their CTO, and led a technical team similar in size to what she started with at Chewy. BEX Realty is a nationwide, technology-driven real estate firm. She loved it there, and loved her team, but was recruited to take over as the CTO at eMed. This was a fantastic opportunity to not only lead this innovative SaaS startup in the healthcare space, but to help save lives during the Covid pandemic. She has remained close with BEX and is their Technical Advisor when needed. She then became the CTO at eMed which is democratizing healthcare with a digital point-of-care platform for at-home healthcare testing. They were focused on the global COVID-19 pandemic, and have provided tens of millions of virtually-proctored at-home COVID-19 tests. They were trying to restructure post covid, and they had plans to expand its technology to other use cases and common illnesses in the future. Their software and testing products could include drug screening, lime disease, sinus, covid/flu, strep throat, etc. She ended up leaving there, because they were restructuring and considering putting technology in maintenance mode. They have such potential and great products, but they don’t understand what they have and the talented people on their team.
Tarah Kendall (HR Manager):
Her Linked In is. She was a Branch Manager at Enterprise before coming to Carewell in 2021. She lives in VA and she is very nice.
Jonathan Magolnick (COO &
Co-Founder):
His Linked In is. Jonathan is an efficient, analytic, tech-savvy business professional, who obtained his MBA in May 2017. He has significant experience in contract negotiation, sales, and account management, and has owned and operated a medical supply company since August 2015. He has business acumen with outstanding relationship building skills, business development experience, and exceptional writing and communication abilities that maximize organizational needs. Jonathan is recognized for critical thinking, collaborative work processes, and excelling in fast-paced environments while meeting time sensitive deadlines. He is bilingual in English and Spanish. He went to the University of Miami and got his MBA there. Then he was a sports staff writer and then worked at FOX Sports in add sales and programming &
acquisitions. He’s beenat Carewell since Aug 2015 and Co-founded the company with his wife, Bianca.
Bianca Padilla (CEO &
Co-founder):
Her Linked In is. She started this company with her husband, Jonathan Magolnick. She went to NYU and worked in Private Equity and was a software engineer prior. CEO and co-founder of Carewell, a family-founded company that simplifies life for caregivers by providing personalized service, compassionate content, and expert-vetted home care products. Graduate of NYU and the Disney Institute. Founder and ambassador of the Charlotte chapter of Aging 2.0. Miami native, traveler, foodie, and reader of books about entrepreneurship, leadership, tech, and comedy - open to recommendations!
Ryan Martin:
His Linked In is. He’s a strong data guy and is leading the backend engineers under the CTO. He came over from eMed.
Daryl Altenhof:
His Linked IN is. He’s the Director of IT and came over from eMed. We placed him at eMed. He’s leading IT and doing infosec for now.
Andrea Wolfe (VP of Brand):
Her LI is. She lives in Austin, TX. She was formerly the VP of Marketing at Chewy, and has held marketing and brand leadership roles at Spreetail, Outdoorsy, and GameStop. She is an Ecommerce marketing executive leading brand marketing, performance marketing, growth marketing, and customer experience teams. She develops online content to educate and engage audiences that leads to conversion and builds captivating social communities and brand advocate platforms. She has experience achieving maximum impact in changing, growing, decentralized cultures. She is a strategic thinker who can collaborate with a diverse set of stakeholders. Strengths Finder:
Command - Futuristic - Intellection - Positivity - Includer. She loves dogs, yoga, eating plant-based foods (and BBQ), reading, and travel. Specialties:
advertising agency, broadcast, budgeting, creative direction, customer relations, marketing, merchandising, sales, strategic marketing, QSR, new business development, consumer promotions, direct marketing, ecommerce, retail
Original Job Description:
Are you a data-driven problem solver who is passionate about making a difference in the lives of others while contributing to a fast growing start-up? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We're looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity. Build your career with Carewell, a category-defining business dedicated to making caregiving easier.
The importance of hiring a Software QA Manager
We are seeking a highly motivated and experienced Software QA Manager to lead our quality assurance efforts at (url removed). The ideal candidate will be passionate about delivering high-quality software that enhances the lives of our users, their families, and caregivers. You will report to the CTO and play a critical role in ensuring our platform is reliable, user-friendly, and meets the highest standards of excellence.
What you’ll do:
Quality Strategy:
Develop and implement a comprehensive QA strategy aligned with (url removed)'s goals and industry best practices.
QA Foundations:
Build foundational processes and practices that will enable you to eventually build, manage, and mentor a high-performing QA team.
Team Leadership:
Foster a culture of collaboration, continuous improvement, and innovation across all engineering teams. Be the face and advocate for a best practices SDLC that produces reliable sustainable team practices.
Test Planning &
Execution:
Design and execute test plans for functional, regression, integration, performance, and user acceptance testing.
Oversee the development and maintenance of automated test suites.
Ensure comprehensive test coverage across all (url removed) products and features.
Documentation:
Establish and enforce clear, concise documentation standards for software development, test cases, bug reports, and QA processes.
Maintain up-to-date knowledge bases and documentation for internal and external use.
Requirements Management:
Manage the CI/CD workflow for creating and promoting software releases.
Collaborate with product managers, engineers, and other stakeholders to define clear requirements and acceptance criteria.
Ensure that QA processes are integrated into the entire software development lifecycle.
Code Quality &
Release Management:
Advocate for and implement best practices for code quality and maintainability.
Establish rigorous release criteria and processes to minimize defects and ensure smooth deployments.
Project Management:
Collaborate with Product Management to help effectively manage both software and QA resources, timelines, and budgets for multiple projects.
Track and report on key QA metrics, identifying areas for improvement and providing actionable insights.
Collaboration:
Foster strong cross-functional partnerships with engineering, product management, customer support, and other teams to promote a shared commitment to quality.
What you’ll need:
Education:
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
Experience:
5+ years of experience in software quality assurance, with at least 2 years in a managerial role.
Proven track record of building and leading successful QA teams.
Extensive experience with manual and automated testing methodologies and tools.
Strong understanding of software development lifecycles (SDLC) and Agile methodologies.
Skills:
Excellent communication, interpersonal, and leadership skills.
Strong analytical and problem-solving abilities.
Proficiency in project management and issue tracking tools (e.G., Jira, Trello).
Experience with test automation frameworks (e.G., Selenium, Cypress).
Bonus points…
Experience in healthcare or e-commerce industries.
Familiarity with accessibility and compliance standards (e.G., WCAG, HIPAA).