Program Manager Lead, Account Management Strategy

Job Description
The Growth Data &
Strategy team is responsible for building the vision, driving data-driven programs, and defining tooling strategies to increase Sales, CS, and Account Management teams’ efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products. We work closely with Sales, CS, and Account Management business partners, as well as Product, Finance, Engineering, and Design to acquire, grow, and retain Square sellers.
In this role, you will lead a team of strategic Program Managers that support the Account Management (AM) organization. Your team will identify business opportunities, help define the strategic visions for the Account Management organization, scope solutions, assess trade-offs &
risks, align cross-functional stakeholders, and drive execution of programs that will impact Square’s retention, and growth.
You Will:
Manage a team of Strategy and Operation Program Managers who are responsible for identifying and delivering on Account Management's largest opportunities on revenue generation and customer retention, improve efficiency and quality of service. You'll play a large part in ensuring timely and smooth delivery of our global vision and strategy
Hire, onboard, develop, and coach a team of high performing program managers
Provide leadership oversight to ensure that – across all of the various initiatives we’re working on throughout the organization – we are prioritizing our work and resources effectively, measuring impact, and delivering results
Deeply engage with our AM leaders and teams, embody their day-to-day operational challenges and identify issues that limit scalability across the organization
Break down ambiguous problems, align on business strategy, define requirements, curate stakeholders, and drive the execution towards a unified goal
Own the roadmapping and delivery of high impact, cross-functional programs
Define metrics to track the impact of programs and initiatives against broader goals
Create thoughtful and seamless change management plans in partnership with Account Management Leadership
Build and manage relationships with AM leaders and teams, and with various stakeholders across the company (e.G. Finance, Product, CS, Sales)
Develop and manage end-to-end solutions and ensure on-time delivery that meets defined goals and requirements