Program Director

We are looking for a Program Management Director to join SPCSHP in Detroit! In this role you will lead delivery and overall management of a portfolio of complex client engagements by working with a team of talented, cross-discipline leads, and you will serve as the focal point for tactical leadership, while staying up-to-date on daily project activities.
Role + Responsibilities:
Collaborate with across disciplines for the development and delivery of agency content including print, digital, social, and video, creating the most efficient project workflow based on project scope and deliverables
Stay up to date on the Clients’ business needs and priorities to understand the content needs and cohesion of messaging and visuals across all campaign assets
Create project calendars with deadlines and phases managing project scope and deliverables and team assignments
Manage up to 10 client projects and multiple lines of business simultaneously at various stages of development
Documentation and tracking of your projects to ensure work stays on track
Creation of project timelines
Creation of project budgets (understanding when OOP is needed and consulting with production or vendors for estimates)
Resourcing (Forecasting and management)
Oversee the project team’s activities to guarantee the overall quality of work and ensure projects are delivered on time and on budget
Consistent project status communication out to Account, Production, and Creative teams for weekly or daily internal and client status meetings
Monitor and calculate the financial impact of scope creep and slippages and escalate as needed
Keep clients on pace from a project milestone perspective and flag in real-time SOW implications when milestones are at risk of being missed
Build strong relationships with agency discipline leads including Account, Strategy, Creative, Studio, Production, and Finance for support of projects
Owner and operator of Agency process, knowing how and when to adjust based on project needs in conjunction with lead producer and senior resource manager
Suggest and implement new processes that build on established processes to ensure consistent internal and client satisfaction, the most efficient workflow, and highest quality of deliverables
Lead the development and creation of project scopes and staffing estimates in collaboration with the Account, Production, Creative, Strategy, and Analytics.
Lead the team in creating estimates and gathering approvals from Clients and Vendors
Be aware of how the process flows alongside the Group Production Director on generating POs and approving invoices
Liaise between the Group Production Director and project Producers regarding project needs if the scope of work has production staffed during the production phase
Track and reconcile project budgets while ensuring revenue tracking tools are accurate
Build project plans with an understanding of internal resources, third-party capabilities, time requirements, and business objectives
Additional duties as Client and Agency needs to evolve
Lead constructive strategies with team members to implement change.
Anticipates and mitigates obstacles, risks, and business disruptions caused by change initiatives.
Effectively leverages hard data as inputs to making decisions.
Thinks several steps ahead in deciding the best course of action, anticipating likely outcomes, risks, or implications.
Approaches challenging team situations with optimism and an open mind, focusing on coming to a respectful conclusion.
Builds consensus to make and implement team decisions, often navigating through challenging tasks, ambiguities, or interpersonal obstacles.
Can handle difficult discussions or dynamics with an open-minded and professional demeanor. Actively works to find a solution.
Aligns project teams &
clients around a visionfocuses their efforts in the right direction &
instills confidence in their ability to execute.
Monitors sold work and ensures successful delivery and client satisfaction and acceptance against the scope.
Drives mitigation solutions in higher-level conversations with internal or external stakeholders around issues and risks to support project teams.
Owns the development of large-scale, complex scopes and helps/coaches project managers in getting smaller scopes from the first draft to final.
Assesses and monitors project financial performance;
identifies potential risks and mitigates those risks.
Creates program-level financial models that accurately portray both the current state as well as future scenarios and determines the path forward based on those models.
Ensures appropriate resources are available to achieve objectives which may include contracting freelance, or additional resources such as content creators. Once a resource is identified, understanding if their rates are within the budget and directly engaging the resource for contracting and onboarding to the need.
Requirements
10+ years of experience within a creative agency environment in a project management capacity
Candidate must be based in Detroit
You have extensive experience in a client services organization, structuring, managing multi-year engagements with parallel and interconnected project tracks and teams
You manage long-term, multi-million dollar engagements with multiple project tracks and teams, as well as a firm command of project management processes and methodologies.
You have the ability to focus on goals and solutions that impact both individual work streams but also the program as a whole.
You manage and set client expectations. At the end of the day, you make sure that everyone’s satisfied and put a plan in place if they’re not
You are a mentor and manager;
someone who both leads by example, while also actively fostering the talents of those working under them.
Highly organized, highly motivated, goal and detail-oriented, self-starter who is passionate and experienced
Someone who is all about hustle, flexibility, creativity, and adaptability in a highly challenging, positive, rewarding environment
Experience with projects and deliverables ranging from $500k to $10m
Strong ability to manage cross-discipline teams
Understanding of, and experience executing projects that adhere to platform guidelines, legal considerations, advertising regulations, and best practices
Highly organized with strong attention to detail
Strong Excel and Google Sheets skills
Experience with contract writing
Experience creating and managing budgets and staffing plans
Experience in budget reconciliation
Strong communication skills
Ability to work both independently, and as a part of a team
Ability to work well in a fast-paced environment