Program Assistant - Outreach & Engagment

Job Description
Summary
St. Joseph Center provides a diverse array of services throughout the Los Angeles County, providing opportunities to unhoused adults in a safe, private, and secured environment. Program participants are empowered to build stability and self-sufficiency while obtaining services in any of St. Joseph Center programs. Each site offers a welcoming, safe environment provided by all staff members with a variety of supportive services. St. Joseph Center promotes a team-oriented culture that values communication, collaboration, and coordination. Sites will be staffed and operated seven days per week, 24 hours per day with on-site security services. Program assistant works as a team member with several social service professional staff ensuring the delivery of quality care as well as adherence to the mission of St. Joseph Center.
Essential Duties- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Greet, interact with guests, clients, and visitors as needed and identify the purpose of the visit. Direct each to specific areas of the building and/or notify staff as appropriate.
Maintain visitor logbook by requesting all visitors to log in time in and out, answer all phone calls by the third ring, and transfer callers to the appropriate staff.
Monitor and report all emergency incidents to supervisors and security staff immediately for resolution.
Receive all deliveries such as US mail, FedEx, DHL, PD Rabbit, etc. Notify departments of arriving packages and mail, Maintain order and cleanliness of team area, report equipment malfunctions in a timely manner.
Engage clients and provide them with information about agency programs, in addition work to identify households most likely to benefit from assistance.
Responsible for program fund tracking, purchasing, credit card receipts tracking and reconciliation including communication with vendors (i.E. cable, gas company, Public Storage) to resolve issues with clients’ payments and submit to the finance department and supervisor.
Creates, modifies documents, tracking sheets and inputs data entry via Microsoft Office, Excel, etc.
Manages agency vehicle tracking, and maintenance.
Coordinates psychiatry calendars, team event calendars.
Additional Duties
Other duties and special projects as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.