Professional Service Delivery Consultant

Job Description
The Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a devoted and enthusiastic professional with proficient technical and communication skills who is capable of establishing and maintaining trusted technical advisor status.
Key Responsibilities
Technical Implementation and Operation:
Implement and operate Nexthink products ensuring alignment with best practices and solution designs.
Customer Engagement and Education:
Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.
Leadership and Teamwork:
Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.
Continuous Improvement and Problem Solving:
Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary.
Communication and Documentation:
Effectively acquire, present, and clarify information using strong communication skills across various platforms.
Customer Satisfaction and Integrity:
Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues.
Compliance and Administration:
Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.
Consultative Concepts Use:
Ability to drive consultative conversations on defining business issues and remediation possibilities that can be achieved with Nexthink products and services.