Product Support Specialist I

Job Description
We’re looking for a motivated candidate to join our Product Support team at Teleosoft, Inc., a leading software company in the civil government sector.
We need a hungry and energetic person to help us continue to serve and delight our expanding client base. If you love helping people, have strong communication skills, enjoy problem-solving, and work well in a fast-paced environment, you could be a great fit for our team!
In this role, you will:

Provide world-class email and phone support to our multi-state, expanding client base
Analyze technical and software related problems, providing timely feedback and solutions
Master basic database (Microsoft SQL) queries and processes
Create basic SQL reports for clients upon request
Master CountySuite applications and workflows across all states and offices
Master configuration of CountySuite applications
Utilize ticketing management systems to log customer issues and interact with clients in a professional and friendly manner
Assist with the creation of help documents and knowledge base articles to serve our clients
Display a willingness to be flexible as our company continues to grow and change
Foster positive team interactions
Take initiative to promote our values and culture, and nurture company growth