Product Program Manager

Job Description
Brightspeed has an exciting opportunity for a Product Program Managerto join our rapidly growing team! As an individual contributor, you will be responsible for technical and non-technical program management and JIRA support.You will work closely with IT and business stakeholders to ensure alignment of processes and visions. The principal purpose of this role is to ensure consistent program management, on time product release and effective communication for all programs assigned. In this position, you will report to the Senior Manager, Product &
Platform Innovation – Governance.
As a Product Program Manageryour responsibilities will include:
Product Innovation Program Management for Mass Markets, Enterprise &
Wholesale including Sales, E. Commerce, Network &
Field Operations, Customer Care, Marketing, and Finance programs
Support the Product Innovation team by managing assigned targeted efforts to completion
Responsible for aligning cross-functional teams to implement transformational initiatives, ensuring seamless integration and minimal disruption to daily operations
Primary point of contact for stakeholders, subject matter experts, and business partners for all product programs
Responsible for program management including resource alignment, plan creation, timelines and tracking;
issue escalation and resolution;
progress documentation and status report preparation and (metrics, summaries, etc.) communication in both formal and informal settings
Responsible for identification and delivery of product requirements to IT includingDescribing the need of the business / customer or the characteristics of the proposed system from the viewpoint of the product or platform’s end user
Requirements are written in a manner that IT can action
Product requirements are handed-off to IT according to program timeline
Alignproduct end users to define Acceptance Criteria based off the product requirements including, minimal viable product, go / no go criteria, and contingency planning
Responsible for driving program execution ensuring high quality and end product meets the measures of success
Ensurecompletion of assigned complex programs within budgetary and scheduling guidelines
Coordinatewith IT to review and provide feedback for high level designs and demos
Partnerwith training to identify content needs and ensure all end users are properly trained before product deployment
DriveOperational Readiness in collaboration with Go / No Go facilitation includingVerification that product meets acceptance criteria before the general audience deployment
Cross Functional test plan, timeline, resource management and roles &
responsibilities
Business Validation Testing and Operational Readiness Testing support
Communication detailing progress, issues encountered, top priority defects and overall health of the product or program
Go / No Go criteria, facilitation and communication
Partnerwith IT to provide product implementation support including:
Cross Functional resource management and roles and responsibilities
Post deployment defect and enhancement management, stakeholder support and training
Communication of deployment activities, results, outstanding issues, and post deployment handoff activities
Responsible for delivering continuous improvement, quality, and productivity from the customer / stakeholder’s perspective
Strategic Planning and Team Support
Drive long-term modernization and product advancement planning and execution for Sales (Mass Markets, Enterprise and Wholesale), Operations, Customer Care, Marketing, and Finance programs
Drive successful execution of product programs in alignment with Brightspeed’s Strategic Long Range Growth Plan
Partner with business stakeholders to identify, evaluate and prioritize areas for improvement within the product programs, driving modernization, efficiency, speed, quality, transformation, and innovation
Demonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business
Support management of day-to-day operations of the Product Innovation team including domain program roadmap, executive leadership deck preparation, communication cadences, team meetings, people &
culture initiatives, project / program gap coverage, etc.