Prm Customer Solutions Account Manager

Job Description
As a Regional Account Manager with Allergan Aesthetics, an AbbVie company, you will partner closely with our Field Sales Representatives to support our customers. This position partners with two Hospital and/or Aesthetic regional territories and is the primary point of contact for their Reps—anything from generating reports, researching invoice discrepancies, advising on marketing promotions, analyzing inventory solutions, and more. We are looking for individuals who take pride in being a trusted advisor—a relationship builders that have an analytical mindset, find creative solutions, and have SME-level system navigation skills. The Regional Account Manager is passionate about sales enablement through a customer service and operational lens and thrives in a fast past environment where quick decisions and deep product and system knowledge is the key to success.
Support our Field Sales team by working in two Regional support email inboxes and answering direct phone calls
Send weekly MBO emails to Regions outlining time-sensitive deliverables like inventory due-back reports, expiring unit pull-back, tissue rotation, consignment inventory audit schedule, etc.
Triage work to the Associate Account Manager team. Offer coaching/mentorship to the Assoc. team members
Own the relationship between sales and all internal departments to coordinate issue resolution (Accounts Receivable, Compliance, Marketing, Credentialling, etc.)
Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications) and product/brand specific policies (returns, inventory management, etc.)
Transactional support including but not limited to:
Orders:
Evaluation and sample orders, Rep Personal Inventory, expired unit swaps, bulk buys, exchanges, transfers, MSL restocks, START and Rising Star Program orders and enrollment
AR Support:
PO Changes, debits, credits, contract pricing discrepancy retrocredits, AR block resolution/removal
Research:
Tracking information, serial number history reports, inventory reports, product searches for emergent case needs
General Rep Support:
Advise on programs and tools programs and tools (EDI, Allergan Direct, Alle, Move Medical, PSP, Consignment etc.)