Portfolio Manager

Job Description
Responsible for all day-to-day operations of properties in portfolio. Manage physical asset to ensure efficient operations and program compliance while maximizing return and meeting owner objectives. Ensure properties perform to adopted Property Standards. Manages all property Site Managers to ensure continuity of quality work performance.
1. Oversees and directs the operation of assigned property and supervises the operations of other properties in assigned portfolio. May work at other properties when needed.
2. Supervises property staff with the exception of maintenance to ensure efficient operations and quality of work.
3. Manage assigned financial activities of the property including rent collection, expenditures outside of maintenance related items, and budgeting according to Agency guidelines. Participate in the creation, and implementation of the annual budgets for assigned properties. Participate in the monthly financial meeting reviews.
4. With a sense of urgency, responds to and works to resolve resident concerns and complaints regarding eligibility, rent, and repair issues in order to foster positive resident relations and high standards of service.
5. On a timely basis conducts physical inspections of property to ensure appropriate curb appeal including but not limited to the properties being free of trash/debris, and that all exterior and interior components appear in good repair, and that landscaping is nice and inviting. Inform maintenance personnel if any issues exist within the interior, and exterior of the properties within the portfolio so that they can be address immediately.
6. Develops, plans and implements marketing and advertising plans when necessary for the property resulting in increased resident pool and reduction in property vacancies. Work to backfill vacant units quickly in an effort to reduce vacancy loss as much as possible.
7. Oversees leasing of property in order to meet leasing goals and objectives. Ensure applications are process appropriately, and in a timely manner before sending to Compliance for approval. Supervise and provide guidance to staff in relation to preparing, and processing move ins, move outs, terminations, rent increases, and dealing with resident issues. Assist Director of Property Management in identifying additional ways to generate revenue, and other income.
8. Maintains compliance documentation in accordance with applicable state and federal funding requirements. Work closely with the Compliance Department to ensure continued file compliance at all times.
9. Prepares necessary reports within accepted timeframes as required by the Director of Property Management to ensure the efficient management of the portfolio.
11. Ensures leases, community policies/house rules, and addendums are up-to-date and legally compliant. Ensure that all staff are utilizing the appropriate documents in a consistent manner.
12. Consistently demonstrates and hold staff accountable for adherence to the AHA Code of Professional Conduct in all interactions.
13. Conducts random quality control audits on resident files.
14. Ensure that the AR and IR process on applicable properties is progressing in a timely and routine manner in order to ensure there are no files at 30 days past due at any given time.
15. Monitor EIV reports on all applicable properties and bring any potential issues to the attention of the Compliance Department right away.
Other duties as assigned.