Platform Program Manager, Operational Readiness

Job Description
Brightspeed has an exciting opportunity for aPlatform Program Manager, Operational Readiness specializing in providing business stakeholders with an assurance that platform and process functionality integration are in a state to deliver on commitments and achieve their goals to join our rapidly growing team! As an individual contributor you will be responsible for, Operational Readiness planning and execution, Operational Readiness Testing, business requirements verification, Go/No Go management, and deployment support.You will work closely with IT and Business Operations teams to ensure alignment of processes and visions. This role will report to the Sr. Manager Product &
Platform Innovation – Governance.
As the Platform Program Manager, Operational Readiness, your duties and responsibilities will include:
Help develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for Mass Markets (MM), Enterprise &
Wholesale (E&
W)
Drive long-term modernization and technical advancement planning for Product &
Platform Innovation programs
Lead the domain to develop and drive testing related strategies, requirements, operational readiness and implementation in alignment with business strategies
Direct and develop business specific test cycles and cases that provide “Day in the Life” based readiness testing scenarios
Define operational business readiness stage gate criteria for activities including:
minimal viable product (MVP), production testing, first office application (FOA) and general availability (GA)
Direct comprehensive end-to-end (E2E) testing spanning from Buy Flow to Billing, meticulously documenting daily outcomes including pass, fail, exceptions, defect handling, and retesting ensuring a seamless flow in both User Acceptance Testing (UAT) and production environments, meeting program deadlines
Chair the daily E2E testing sessions, facilitating active participation from all essential stakeholders and subject matter experts (SMEs)
Take the lead in crafting daily testing readouts and executive summaries by facilitating discussions with key stakeholders, ensuring alignment, and delivering cohesive information to the Executive team
Define and effectively communicate any significant risks and dependencies to the leadership team, ensuring clarity and transparency
Support application E2E, UAT, BVT, ORT release scheduling and system integration
Support testing in existing cloned and new platforms for Brightspeed Fiber, Brightspeed Now, Legacy Copper, Legacy GPON &
QF for Mass Market &
Enterprise &
Wholesale including butnot limited to:
ServiceNow Suite:
BOSS OM, BOSS AX, BOSS SA, BOSS TS, BOSS Dispatch
IQ Geo, AMS
Ensemble, eShop, MARTENS
Automate, IMPROV
Optius/Odin
LoopQual
Open Switchgate
Technician Tools
POTS
Voice+
Ring Central
TIRKS
Network EMS
NIBS
OmniVue
OTTO Lite
LOSDB / CLONES
CATT CLLI Code Tools
Creation and tracking of test plans;
escalate and track defects;
document progress and prepare status reports (metrics, summaries, etc.) to be communicated in both formal and informal settings
Assist in ensuring that testing is executed with high quality and meets user acceptance criteria
Assist in domain JIRA management including Product Owner partnership, user story oversight and management, PI planning prioritization, completion tracking
Define and develop a comprehensive reporting strategy for JIRA to meet the needs of various stakeholders
Collaborate with business leads and program managers to understand reporting requirements and KPIs
Support design and development of custom reports and dashboards within JIRA and Power BI to visualize program metrics, progress and trends
Analyze program data stored in JIRA to identify patterns, trends and areas of improvement
Demonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business