Physician Support Specialist - Operations Admin Full Time Days

Job Description
Work Hours:
Monday - Friday, (40 hrs/wk) hours flexible. Hybrid role.
* Must have EPIC EMR experience
* Must have experience working with physician's &
APPs
The Physician Support Specialist reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
Provides at-the-elbow end user support to NM physicians and Advanced Practice Providers (APPs) on software applications specifically designed for provider or clinical use (e.G., Epic). Knowledge of Haiku, Canto, and Dragon preferred.
Conducts optimization sessions in various settings (e.G., 1-1, small group, large group) on the applications of Epic and associated applications and related workflow processes. Monitors the effectiveness of the teachings provided.
Communicates effectively in various instructional forms, including but not limited to:
email updates, printed materials, clinical provider/external meetings, and internal meetings.
Acquires, maintains, and demonstrates current knowledge and competency of associated workflows, including but not limited to ambulatory and in-patient Epic interfaces.
Rounds regularly at NM clinics within Chicago. Some travel required.
Identifies need for tips &
tricks or optimization sessions based on problem resolution interactions with physicians and APPs.
Analyzes a variety of assessment data (e.G., reports, end user performance, etc.) to determine provider educational needs and optimization solutions to address gaps or opportunities for improved use of the EMR.
Leads presentations and interactive activities in an effective and engaging manner, incorporating audience specific details.
Identifies, communicates and escalates support issues to ensure timely resolution to impacted applications.
Acts as a resource to aid in ongoing new hire on-boarding, go-live/end-user support, and demonstrations of the Epic system.
Partners with Training, Quality, Clinical Informatics and other teams as needed to deliver up-to-date/current information to Physicians and APPs.
Escalates problems in a timely manner to Lead and/or Manager.