Phlcityid Engagement And Outreach Worker

Job Description
The Community Services cluster has launched a Municipal Identification (“PHLCITYID”) program in Fiscal Year 2019. The Municipal ID program offers residents an additional means to prove their identity and residency to City agencies, including to law enforcement officers, and to gain access to City services and activities, in addition to a number of nongovernmental partner services and discounts. The PHLCITYID Engagement and Outreach worker will report directly to the PHLCITYID Engagement and Outreach Manager and assist Philadelphia residents in obtaining Municipal ID. Outreach workers will work closely with City agencies and nonprofit partners to conduct outreach to communities and neighborhood that are most impacted by social issues to ensure the concerns of Philadelphians residents are engrossed. Selected candidates will work with the Outreach team to help and develop outreach strategy and campaigns plans. Also, Outreach workers will work to build relationships with community stakeholders and leaders to activate wide public awareness in the Municipal ID program.
Essential Functions
Develop, contribute and assist the implementation of community outreach and engagement plan to reach vulnerable communities.
Attend community meetings and events to provide information about and promote the Municipal ID.
Implement and support Municipal ID team organizing educational and outreach materials.
Develop, promote and maintain effective relations with key influencers and a variety of community organizations and partner agencies.
Support walk-ins and schedule appointments for Municipal ID applicants in person and via web.
Ensures and verify that all paperwork for the applicants is completed in a neat and orderly manner until the requesting criteria is met.
Collaborate and coordinate with community base organizations, religious institutions, and key stakeholders to ensure the residents understand the benefits of applying for the Municipal ID.
Conduct outreach to potential partner organizations for the Municipal ID so ID cardholders would be able to access services, benefits, and discounts through utilization of the Municipal ID Manage and develop engagement and outreach metrics.
Additional duties may be required. Municipal ID Program Manager reserves the right to assign or reassign essential functions and responsibilities to this job at any time.
Competencies, Knowledge, Skills and Abilities
Excellent relationship-building, including an ability to connect with people from all backgrounds and walks of life.
Ability to communicate in a clear and concise manner, both verbally and in writing
Superior oral and written communication skills, including creative writing and editing skills.
Ability to work with all levels of staff, inside and outside the City permits.
Ability to work independently as part of a team, exercising a high degree of initiative to accomplish tasks and solve problems.
Awareness and understanding of the challenges vulnerable populations face.
Awareness of diverse cultures of the residents of Philadelphia.
Ability to communicate with diverse groups.
Values and encourages diversity of thought, background, and perspective.
Strong experience and fluency in MS Office software programs, including Word, Excel, and PowerPoint.
Ability to prioritize and follow up while meeting deadlines.
Ability to engage, motivate, and inspire others.
Willingness to work evenings and weekends.
Highly professional demeanor
Strong attention to detail
Bilingual or multilingual strongly preferred (Languages needed:
Spanish, Portuguese Mandarin, Chinese, Russian).