Pc Desktop Technician

Job Description
Link Solutions is seeking aPC Desktop Technicianto join our team in Frederick, MD.
Must be a US Citizen
Active DoDSecurity Clearance
The PC Desktop Technician will support and manage the functionality and efficiency of desktop computers and video teleconference rooms supporting the Army's Medical Material Development Activity (USAMMDA) operations at Ft. Detrick, MD. The technician will provide computer hardware and software services to end users for the operation and use of related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and incident tickets.
Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Job Responsibilities:
Manages and coordinates a variety of Information Systems projects, such as new system installations for a department.
Install, set up or relocate, configure, troubleshoot, and support PC/server hardware and software.
Installand configuresoftware upgrades.
Configureand performtuning of operating systems to enhance PC performance;
installand configurenetwork interfaces and Internet connections;
diagnosenetwork cable and configuration problems.
Installand maintainspecialized software, including performing setup functions, and developing associated file structures.
Coordinate support with the local Network Enterprise Center.
Overseesupport tickets for Training Management Directorate (TMD) users.
Implement and design an organization-wide set of standards for the implementation of future and existing information systems.
Report directly to Senior Leadership regarding ongoing projects and tasks.
Respondto user inquiries and requests and provide technical assistance on PC systems, related hardware and software, and standard applications;
provide helpdesk information and support;
determine the cause of the problem;
offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.
Capable of lifting and moving basic computers, monitors, printers, and other IT peripherals.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.