Payment Services Representative

This is NOT a remote position
We are looking for a friendly and detail-oriented Payment Services Representative to join our team at iClassPro, Inc. As a Payment Services Representative, you will be responsible for providing excellent customer service and support to our clients regarding payment processing and other product inquiries. With your friendly and approachable demeanor, you will serve as the front-line contact for our clients, ensuring their satisfaction and helping them navigate any payment-related concerns.
In this role, you will:
Assist clients with product inquiries and resolve payment-related issues
Process payments, refunds, and adjustments accurately and in a timely manner
Provide guidance and support to clients regarding payment processing procedures
Maintain accurate records of customer interactions and transactions
Processes risk reviews and chargebacks
Assists with customer onboarding and terminal troubleshooting
Collaborate with other teams to ensure smooth payment operations and resolve any customer concerns promptly
We are looking for someone who:
Has a friendly and approachable demeanor
Has excellent communication and interpersonal skills
Is detail-oriented and has strong problem-solving abilities
Is able to manage time effectively and prioritize tasks
Has a high level of proficiency in computer and internet usage
Education and Experience:
Previous experience in a customer support or payment services role
Experience with payment processing systems, underwriting, risk reviews, and chargebacks is a plus
Knowledge of card brand rules
High school diploma or equivalent is required
Benefits
Health Insurance including medical, dental, vision, life)
EO Medical paid at 100%
Generous PTO
401K with company match
Please note that this position requires both an acceptable background check and credit history check as part of the hiring process, due to the sensitive nature of the role involving access to customer credit card data.