Patient Engagement Specialist

Highlight Health is a mission-driven company that protects consumer rights and controls healthcare costs for employer-funded health plans. We are a profitable, fast-growing company that does not accept private equity investments.
Some healthcare claims can be repriced without engaging the patient directly, while others require the patient to send us further information and documentation. As a Patient Engagement Specialist, you will work to support our claims analysis team by handling direct patient communication. This will be done mainly through phone calls and may require a series of attempts to reach the patient. You will manage and track your workload and keep detailed case notes using our claims system. It is important to exhibit excellent customer service and professionalism while conducting these communications.
Why Highlight Health?
Highlight Health is a mission-driven company that engineers new ways to protect consumer rights and control healthcare costs for employers. Nearly every American has felt the pain of the skyrocketing cost of healthcare. Highlight Health does the research to bring them solutions. We use our subject-matter expertise to reduce costs for employers and relieve ordinary Americans of burdensome medical costs. Highlight Health is proud of its inclusive workplace that brings together highly skilled leadership and employees from all walks of life. Our company is headquartered in two cities along the Northeast Corridor with an affordable cost of living:
Philadelphia, PA and Newark, NJ.
Position Responsibilities:
Communicate with members/vendor partners/healthcare providers and facilities.
Assist in building strategies for more efficient workflows for the claims analysis team.
Ensure and maintain HIPAA compliance within patient engagement.
Provide accurate information to patients and the claims analysis team.
Problem-solving member issues
Document case activity.
Collaborate with coworkers.
Enhance care/cost data resources.
Use technology to research and manage cases.
Share input on ways to enhance processes.
Continuously learn and adapt.
Requirements
Minimum Qualifications
Calm and professional phone presence
Able to work some nights until 8 PM Eastern Time
Proficient with Microsoft applications (Outlook/Word/Excel)
Comfortable learning/using additional software applications
Excellent verbal and written communication skills
Time management and strong organizational skills
Passionate about learning
Strong work ethic
Enjoys working with and helping people
Ability to work both independently and as part of a team in a fast-paced environment, while successfully managing multiple projects to completion.
Desired Qualifications
Bachelor’s degree preferred, not required
1 -2 years of work experience in healthcare, insurance, or medical billing preferred, not required
Bilingual with ability to read, write and speak Spanish proficiently preferred
Benefits
Base Salary:
$45,000 +
Highlight Health offers an attractive benefits package, with healthcare cost reimbursement, paid time off, commuting benefits, short term disability, an employer 401(k) contribution, and bonuses.
The Patient Engagement Specialist must work in-person at our Philadelphia office at least 4 days a week (after completion of training period).