Patient Access Supervisors

Job Description
Patient Access Supervisor 3.8 out of 5 Lubbock, TX Full-time Complete Care ER 53 reviews
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Job type Full-time
Shift and schedule Overtime Weekends as needed Evenings as needed
Location Lubbock, TX
Full job description
FT Patient Access Supervisor- Lubbock, TX
Must have prior supervisor experience!!
POSITION SUMMARY
The Patient Access Supervisor provides leadership and support to the Patient Access Specialist team. The Supervisor will ensure excellent customer service and effective process management by using in-depth knowledge of company policies and procedures. Shift work is expected.
POSITION RESPONSIBILITIES
Must partner with clinical and management team to provide patients, their families, and direct reports with exceptional service.
Ensures quality of work performed by direct reports.
Preceptor for all new Patient Access Specialist training.
Commits to continuous improvement of workflow processes and procedures.
Engages in audits, investigations and reports related to improving Patient Access Specialist duties, patient flow, salary variance, and patient satisfaction.
Serves as a liaison with corporate team members, ensuring proper coding for all visits.
Effectively verifies and communicates insurance eligibility and payment responsibilities as well as completes time of service collection transactions.
Balances cash drawer and maintains daily credit card and cash collections.
Greet, register, and provide general assistance to patients while offering superior customer service and respect.
Models excellent phone etiquette with an encouraging and inviting attitude.
Provides back up support for Patient Access team;
including working shifts when necessary.
Serves as a liaison between physicians, managers, corporate team members, and staff.
Supports and implements organizational changes.
Accuracy with data entry related to demographics and financial information.
Follows appropriate HIPAA guidelines.
Attends and facilitates meetings as well as participates in committees as requested.
Completes and maintains PAS schedules.
Responsible for weekly deposits.
Acknowledges time cards.
Responsible for effectively minimizing overtime.
Performs other related duties as assigned.
MINIMUM REQUIREMENTS
High School Diploma or equivalent.
Some college preferred.
1-2 years of Supervisor experience.
Customer service experience in the medical field.
Basic typing and computer proficiency.
2-5 years of Customer Service experience.
Detail oriented with exceptional interpersonal communication skills.
Strong decision-making capabilities.
Strong team player.
Ability to lead hiring and corrective action procedures.
Leads and operates with minimal manager/director support.
Time management:
the ability to organize and manage multiple priorities.
Commitment to company values.
Flexibility with schedule;
including day, evening,and weekend hours as needed.
Experience with office equipment:
multi-functional printer/copier/fax, multi-line phone system.
Experience with Excel Spreadsheets.
Preferred Skills and Experience:
Experience in a Lead/Management position.
Computer Skills:
Experience with MS Office, EMR/EPM systems.
Ability to trouble-shoot equipment errors.
Associates or Bachelor's degree in management, business, or healthcare.
#PatientAccess #StarER #LubbockTexas
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