Patient Access Advocate

Job Description
THE POSITION:
The purpose of this position is to support patient advocacy for the assigned program. The Advocate
Partners with the client’s Sales teams to help educate and raise awareness among health care providers on
Available services and treatment choices. The Advocate also works with internal teams to help resolve
Patient issues, assist with training and often provides education and support to newly diagnosed patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.
These results are achieved by:
Manage assigned territory by collaborating with the Sales team to meet with key physicians and
Other healthcare professionals, promote the value of the Service Model, increase disease
Awareness and promote screening according to disease specific guidelines.
Provide one on one support for newly diagnosed patients as needed
Follow HIPPA security policies and procedures
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Attend patient group meetings, conferences and events
Provide support with patient or provider issues that arise
All other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
Functions of this position.
EXPECTATIONS OF THE JOB:
Assist in developing and providing training with both the internal and client sales teams
Foster ongoing client relationships by traveling with Client Sales Force, meeting their healthcare
Provider-customers and personalize the disease by sharing their experience
Provide first dose update and review of completed patient onboarding to Sales Representatives
Maintain and strengthen relationships with patient “not for profit” organizations
Contact new patients as necessary as an adjunct to the enrollment process
Communicate all issues/concerns/escalations/successes to the Advocate Manager
Identify opportunities for program improvement, including soliciting patient and client feedback
Travel 40- 60% for field work with client Sales force, patient events and appropriate other
Conferences and meetings
The above list reflects the general details necessary to describe the expectations of the position and shall
Not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.