Part-Time Wine Guide (Estate)

Job Description
Create and execute engaging, educational, and memorable positive guest experiences
Responsible for supporting all daily activities related to the Tasting Room operation such asgeneral stocking and cleaning, tours, weekend lounge execution, outreach, and cooperation with all departments
Assist in the achievement of financial goals including:
Tasting Room and Wine Society Lounge wine sales
Tasting Room merchandise and food sales
Tour Program signups
Wine Society signup goals
Perform monitoring and stocking duties as assigned
Be timely and punctual with regards to scheduling requirements
Be prepared to help other departments as needed
Give tours as needed
Ensure that the tasting room is tidy at all times (e.G. re-fold t-shirts, etc. as necessary).
Assist in the development of a list of 50,000 non-club members to market to by coming up with innovative ideas to gather email addresses.
Maintain clean and tidy work areas, including:
Tasting Room – all bar areas must be clear of unnecessary POS, flyers, etc
Tasting Room Office – the shared desk area must be clear and available for employees to use as necessary
Garage – keep clean and free of unnecessary items, ensure all back stock of shopping bags, merchandise, POS, etc. is organized and easy for staff to find
Warehouse – organization of the wine pallets must be done on a regular basis. Coordinate with a forklift certified employee and the inventory controller to ensure inventory is accessible, neat, and orderly
Resolve guest concerns/complaints using good judgment and tact. Elevate complaints to management when necessary
Complete the JUSTIN Educational Training program
Educate and inform oneself of all new JUSTIN releases as well as JUSTIN library wines, viticulture, and winemaking techniques
Attend all TRM monthly and weekly meetings