Overnight Resort Services Operator

Job Description
As a Resort Services Operator, you will:
Provide friendly, positive, and hospitable service to our in-house guests
Answer calls using the phone routing system
Route calls and takes messages to the appropriate departments
Completes daily reports and records as required
Answers, screens, and routes outside calls
Supplies information to callers and records messages
Call back each guest who called to assure completion of the request
Maintains required record/logbook relating to the housekeeping functions, outside contracted services, or others as required
Prepare and assign daily assignments for both contract cleaners and housekeeping staff including partial and full service
Coordinates with front desk via “Owner Forecast Grid” to ensure all owner villas are a priority and that there are adequate villas in the system for the night arrival
Inputs and manages timeshare villa status for front desk
Liaisons with front desk daily for partial and full services and VIP lists