Order Management Specialist

Job Description
Procore is looking for anOrder Management Specialistto join our Deal, Strategy, and Operations (DSO) team. In this role, you will support the Quote to Cash process. You will engage with Deal Desk, Legal, Sales, and Revenue Accounting teams to ensure successful order closure and accurate invoicing while maintaining the accuracy and integrity of data in multiple systems. Successful candidates are organized, take direction well, and thrive in a collaborative work environment. They are inquisitive and possess excellent customer service skills.
This position will report to the Manager, of Global Order Management. We’re looking for a candidate to join us immediately.
What you’ll do:
Responsible for countersigning orders on behalf of VP, Deal Strategy and Operations, and closing opportunities including review of customer contracts against corresponding quotes in Salesforce for deal alignment
Review and verify the accuracy of order ARR, ensure sales opportunities are closed with accurate financial information working across both Zuora and Salesforce systems which can offer a complex workflow and thorough understanding of Procore's Audit policies and procedures and their application to your role
Participation in Audit - Quote to cash responsibilities include reporting, and sample selection and may include live walkthroughs with Internal Audit and external auditors
Participate in enterprise-wide billing/revenue-related system implementations and perform user acceptance testing.
Customer Support (Internal) - manage Salesforce cases including complex questions related to tax, audit, and ARR.
Customer Data Maintenance -( Data Hygiene) including managing customer profiles in Salesforce and Zuora Billing
Support month-end and quarter-end closes that oftentimes require overtime and assist with ad-hoc projects as necessary
This role is 10% audit responsibilities, 25% Customer Service/Cases, 60% Deal Closure and 5% Special Projects
What we’re looking for:
2+ years of experience in deal/contract review, order management, revenue accounting, or accounts receivable experience preferred
Bachelor's degree or equivalent is preferred but not required;
this position requires a finance/ business background generally equivalent to a bachelor’s degree in a finance or administrative-related field
Strong listening skills with the ability to ask questions, troubleshoot issues, and suggest new ideas
Detail-oriented with strong analytical and problem-solving skills;
keen desire to continually learn and grow
Must thrive in a collaborative work environment that requires teamwork, trust, and the willingness to jump into new projects to help the team
Working knowledge of (url removed), MS Office, and Google applications is required;
intermediate Excel/Google Sheets skills and experience using Zuora Billing andSalesforce CPQ are a plus