Operations Manager

Job Description:

Operations Manager
The Operations Manager leader will be responsible for managing import/export related functions that include ocean, air &
customs brokerage activities. Will help to establish standard operating procedures and ensure conformance to operational metrics with the goal to continuously improve process flows. Support Back office operations teams.
Background Required:

• International freight forwarding industry experience (10+ years)
  
• Extensive knowledge of air &
  ocean imports/exports
  
• Strong understanding of customs brokerage processes
  
• Help support Back Office staff
  
• Staff management &
  training skills
  
• Knowledge of overall US markets (rail, ports &
  domestic transportationcarriers)
  
• Experience working across global network of offices and agents
  
• Established standard operating procedures &
  metrics
  
• Computer literate:
  Microsoft Excel, Access, Word, PowerPoint, &
  Outlook
  
• Location:
  Houston, Texas

Background Preferred (but not required):

• 10+ Years International Import FF
  
• English
  
• Client payments / Cash in advance / COD / POD / Problem resolution

Other essential abilities and skills:

• Excellent communication skills (verbal &
  written)
  
• Excellent customer service skills
  
• Client interface to assist in closing and implementing new business
  
• Continuous improvement mindset-problem solver
  
• Detail oriented
  
• Claim mgmt.
  
• Carrier relations
  
• Speed of invoicing analysis
  
• CHB release monitoring

Compensation structure:

• Base:
  $ 90,000-$110,000 US