Operations Manager

Studio Dental is an award-winning group dental practice in the heart of San Francisco. We bring together smart design and remarkably talented people to provide an exceptional experience for our patients and our team members. You can find out more about us at.
We’re looking for our next Operations Manager to help us provide premium, industry-leading care. As a key member of our Experience team, you’ll be responsible for our day-to-day operations, from the back-end processes that our team members rely on to the front-end experiences that our patients love. If you get excited about the opportunity to make healthcare truly delightful, then we could be a great fit for each other.
This is a full-time, in-person position with a starting base pay of $41/hour for qualified candidates.
Requirements
Ideal candidates will have at least four years of client-facing operations experience, and be able to:
Coordinate patients’ care across our providers and external offices to make even the most complex treatment plans feel seamless
Lead ongoing communications with patients to help them understand the clinical and financial details of their treatment plans
Run our back-end scheduling processes to ensure our patients can schedule appointments in-person and online
Provide concierge-level customer service that helps patients to actually enjoy going to the dentist
Share feedback and design input on our business operations to help improve them over time
Qualified candidates can expect to join us for an in-person interview, following an introductory phone call with our team.
To help us get to know you better, please share a cover letter that includes a note about a great customer service experience you’ve had recently, and what you loved about it. If you’re unable to include your cover letter directly through this jobs page, please email us at (url removed).
Benefits
This role is eligible for our full benefits package, including:
Competitive compensation, including opportunities for regular bonuses
Flexible time off
Healthcare benefits, including medical and vision coverage
A 401(k) savings plan
Studio Dental makes hiring decisions without attention to race, color, religion, sex, sexual orientation, gender identity, veteran status, or disability status. We encourage qualified candidates of all backgrounds to apply.