Operations Engagement Manager - Market Insights

Job Description
As an Operations Engagement Manager, you'll oversee Market Insights operations in designated countries, ensuring successful implementations, effective budget management, and process improvement. You'll provide operational consultancy, represent the sub-region on leadership groups, foster automation, and ensure team alignment to achieve targets.
Responsibilities:
Establish and maintain trustful relationships by collaborating across business units and departments to foster trust, commitment, accountability, and results.
Provide guidance and coaching to your direct reports and teams.
Be a driver of transformation and change.
Ensures the team meets the needs of the Sales/Client Solutions.
Develops and promotes a service- and performance-oriented culture within the team and Operations.
Implements and follows global standard procedures and processes.
Ensures global quality guidelines, especially documentation of working processes.
Ensures professional workload management, monitors workload, and optimizes staff utilization.
Overall responsibility for people development/career progression within the local Ops units.
Evaluates team performance, identifies areas for improvement and implements either training or processes to support improvement.
Develops skills in the local Ops units across methodologies, industries, and specialisms so that the team can offer consultation to the Commercial Teams.
Clearly communicates global and local strategy to the teams;
sets goals, provides direction and guidance to direct reports.
Responsiblefor the operation unit budget, monitors key metrics.
Identifies and implement efficiencies in the workflow/structure.
Drive and role-model an empowered and engaged high performance culture within the team and operations as a whole focused on data supply and quality.
Ensure efficient resource management based on sub-regional objectives and requirements.
Take ownership for analyzing and evaluating business processes leading into actions to streamline processes, to improve operational efficiencies and to identify opportunities for reducing operational costs.
Manage controls and compliance.
Build and use knowledge of industry trends to identify opportunities to improve processes either through general improvements or via new technologies.