Operations Associate

About us
LifeMD is an emerging leader in technology driven healthcare. We’re applying our direct-to-consumer marketing expertise to make access to quality care and medication convenient, cost-effective, and simple. Our brands are intensely focused on our patients, constantly striving to deliver a better end-to-end healthcare experience through technology. Our mission is to improve the health and happiness of our patients through Telehealth.
About the role
LifeMD is seeking an Operations Associate to join our team. You will be assisting the Operations Manager with daily procedures to ensure efficient workflow and performance. You will be responsible for executing processes that ensure patients will have a smooth experience in their interactions with LifeMD. This position requires an individual with organizational, interpersonal and problem-solving skills. You will serve as a liaison between our in-house Medical Staff and the Operations Manager.
Responsibilities
Manage internal message routing to ensure that customers are getting timely responses to their questions
Work with pharmacy partners to ensure that products are shipping in a timely manner
Ensure patient insurance processes are happening in an accurate and timely manner
Assist with documenting processes and best practices, report generation, and data entry
Collaborate with MAs and MSRs to ensure patients have been able to complete various stages of their experience with LifeMD
Collaborate and communicate with different departments to ensure efficient workflow
Maintain a clean, organized and professional office environment
Requirements
Associates or Bachelors Degree in Business Administration or Business Management
Proficiency in Microsoft Office:
Word and Excel
Ability to communicate professionally and effectively, written and verbal
Ability to assess problems and provide solutions
Ability to multitask and manage time effectively
Attention to detail and organizational skills
Benefits
Pay:
$25.00/hr
Shift:
8am-5pm EDT (M-F)
Rotating Saturday shifts
Health Care Plan (Medical, Dental &
Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary &
AD&
D)
Paid Time Off (Vacation, Sick &
Public Holidays)
Short Term &
Long Term Disability
Bonus pay available after 90 days
Training &
Development