Operations Associate

Job Description
The Operations Associate role conductsobjective restaurant standards evaluations such as Operations Excellence Assessments, Food Safety visits andNational Restaurant Building and Equipment Standards assessments. You will analyzerestaurant performance across customer experience and operations brand standards. This positionalso develops a holistic restaurant operations skill set acrossallrestaurant operationssystems through ongoing assessment, training, and development.
Conducts objective evaluations (i.E., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health &
Safety Visits, and National Restaurant Building and Equipment Standards)to analyze restaurant performance across customer experience and McDonald’s operations’ Brand Standards
Protects the McDonald's brand by identifyingissues that may pose risks to customer experience and brand perceptions
Supports operational excellence by identifying restaurants that do not meetMcDonald's QSC (Quality, Service and Cleanliness) / safety standards
Develops a holistic restaurant operationsskill set across all Restaurant operations’ systems throughongoing training, learning, and certification in assigned area of expertise
Builds deep expertise in Restaurant Operations andprovides expert coaching and rootcause analysis toFranchisees
Serves as a Subject Matter Expert to provide support to restaurants asrequested by Operators on specific operations initiatives(i.E.. Delivery, Drive-Thru, Digital, etc.)
Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions
Collaborates with Franchise Business Partners to assist in developing a full restaurantconsulting toolkit, monitor goals and key metrics, and drive business results