Operations Associate

Job Description
Travel:
20% in our Florida Market
Reporting to Florida Operations Leadership, The Operations Coordinator will have two key Market-wide responsibilities:
1) Bolstering medical group culture amongst the providers in the market by fostering relationships and driving value and 2) Monitoring, updating, and maintaining the accuracy of care center and provider information located on the payer portals.
Primary Job Duties:
Drive Intra-Market Communications and Culture Amongst Providers
Creation of slack channels
Development of market rosters
Assist with OM/ Physician summits and events
Develop and roll out feedback tools
Assist with the development and roll out of value-driving initiatives
Attend Conferences as Needed
Monitor Changes to Florida Specific Healthcare Landscape Changes
Assist in the Curation of Best Practice Playbooks on Patient Experience and In-Office Experience
Support the rollout of those within the market
Payer Portal Management:
Conduct ongoing review of payer portals to ensure every provider for every care center is loaded accurately in the back end and displayed accurately in the patient-facing view of the portals
Leveraging the available tools, develop a process to systemically complete the portal reviews every quarter, update information as needed, and monitor throughout the year
Leveraging project management software, maintain a tracking mechanism to ensure compliance
Maintain the Standard Operating Procedure (SOP) document
Identify areas for process improvement and update the SOP as appropriate
Additional duties include, but are not limited to, supporting the market with high-priority initiatives and other operational support as needed.