Onsite Desktop Technician

Job Description
The Desktop Support Technician will provide an excellent level of customer service and network troubleshooting with all users, be proactive in PC compliance, follow all IT procedures, and policies, and assist users with system hardware and software navigation. Responsibilities include:
Proactive in PC compliance (includes SCCM client updates, Windows Updates/Patches, and Asset management via MS Access (DSG INV) + ServiceNow.
Use of tools like SCCM and Active Directory for PC Compliance and customer support
Image and Configure user workstations from start to finish with customer experience in mind. (Computer upgrades, Loaner devices, &
New hire deployments)
Provide Onsite/Remote Windows &
MacOS client and software troubleshooting. (SCCM RC client + TeamViewer – remote support tools)
Coordinate with vendors to solve technical issues, or user equipment/software purchases.
Monitor Desktop Support ticket queue and resolve issues based on Priority using ISD (current ticket queue) + ServiceNow (near future)
Provide updates to users on ticket status and keep rest of Desktop team updated on resolutions
Use Microsoft Outlook, Teams, and other communication channels via text or voice to work with users for issue resolution