Office Manager

Job Description
AZZ has an exciting opportunity for an Office Manager reporting to the Plant Manager at our Terrell Texas facility. As an Office Manager you are primarily responsible for providing all administrative support to our busy manufacturing facility. You have experience with customer service, you’re a pro at administration and you have strong organizational skills.
Duties and Responsibilities
Responsible for the supervision of front office activities, including HR administration, A/P, A/R, reception area, mail, purchasing and facilities maintenance.
Resolves customer complaints and answers customers' questions regarding policies and procedures.
Supervises the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines are met, proper procedures are followed while correcting errors or problems.
Provides employees with guidance in handling difficult or complex problems. May resolve escalated complaints or disputes.
Implements corporate and departmental policies, procedures and service standards under management’s direction.
Discusses job performance problems with employees to identify causes and issues. Works to resolve performance problems and recommends appropriate personnel action.
Ensures training on job duties and company policies is completed for all new hires.
Reviews records and generates reports regarding production, payroll, and shipping to verify accuracy. Monitors work activities and evaluates performance.
Assists with customer relations and sales, including but not limited to, the preparation and maintenance of office records, sales invoices, and purchase orders.
Supervises and/or performs accounts receivable and payable transactions. May also serve as the direct report for AP/AR and general office clerks.