Night Auditor- The Little Nell

Job Description
Summary
The Night Auditor will perform daily audit functions according to the daily audit checklist and complete tasks in a timely manner. The Night Auditor will act as Front Desk, Concierge and PBX during the overnight hours. Shifts will be 11pm-7am.
Job Posting Deadline
Applications for this position will be accepted until May 31, 2024.
Essential Job Functions
- Act as Front Desk Receptionist, Concierge and PBX Operator during this shift
- Assist with guest requests and any guest concerns or issues
- Run Night Audit Daily Processing to roll hotel date
- Notate and follow up on Wake Up Calls from the wake up call sheet
- Roll all Expected Arrivals and No shows to next day
- Post overnight parking charges
- Perform check in and check out duties
- Wash and polish champagne glasses from the champagne welcome program.
- Compile and distribute House Reports, including arrivals, departure and in-house report
- Sort and file daily receipts for all restaurant outlets
- Act responsibly and in accordance with policies and procedures in the event of an emergency
- Make management aware of guest’s comments and complaints
- Report to work on time, and in a neatly groomed and acceptable manner as outlined in the employee handbook
- Comply with all policies and procedures for the Front Desk department, The Little Nell, and Aspen One
- Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
- Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
- Answer incoming internal and external phone calls, as well as additional PBX (phone operator) duties as needed