Network Support Specialist

Job Description
The Network Support Specialist will work alongside the Telecommunications Administrator to support the physical network and telephony infrastructure at Cook’s Pest Control.
Specific Duties Include:
Responsible for the physical installation of network and VOIP hardware/software.
Responsible for day-to-day network/telephony MACD requests documenting all troubleshooting processes via company ticketing system, on-site support for system turn-ups and advanced MACD procedures.
Work directly with and submit support tickets to 3rd party service providers to resolve network related issues.
Work with the Infrastructure Manager to create and maintain support escalation strategies related to network infrastructure and establish refresh cycles for network and telecommunications equipment.
Gather and report network analytics to the Infrastructure Manager.
Develop and maintain network diagrams and configuration documentation.
Perform continual assessment of available hardware and software enhancements and requirements to facilitate continued improvements in business operations.
Work with the Infrastructure team to design, deploy, document, and test company network and telecommunications infrastructure including data and voice network hardware and software.
Work with the Infrastructure team to coordinate disaster recovery planning and testing of network and telecommunications infrastructure including data and voice network hardware and software.
Provide telecommunications training and support to end-users, as required.
Intermediate to advanced knowledge of Cisco family hardware and software products and solutions is required.
Advanced knowledge of TCP/IP protocols is required.
General knowledge of Apple, Linux, and Microsoft operating systems along with Cyber Security concepts is required.
The ability to oversee and complete complex projects with minimal supervision is required.
Preferred Skills:
Candidates possessing a current Cisco CCNA certification are preferred.
3+ years in designing and maintaining enterprise networks is preferred.
Candidates possessing general Systems Administration concepts or skills are preferred.