Network Specialist I

Troubleshoot and monitor activity throughout the network.
Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate.
Interact with departments to address issues identified within the network.
Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems.
Additional duties as assigned.
Requirements
High school diploma or GED required. Associates degree in Networking or IT preferred.
Minimum of 6 months within Mediacom Tier 2 or BTSC, or equivalent Cable TV/Broadband/Telecommunications experience required.
Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant
Working knowledge of Cisco Technologies.
Working knowledge of DWDM and SONET.
Able to work flexible hours, including evenings and weekends;
experience in a 7x24x365 support environment a plus.
Excellent troubleshooting skills.
Good decision-making skills.
Ability to work under stress.
Ability to follow detailed procedures.
Ability to work within a team environment.
Excellent written and verbal communication and interpersonal skills.
Benefits
Company Provided Equipment!
Hybrid schedule!
Health, vision, and dental insurance!
Paid vacation, holidays and flex paid time off!
401K with generous company match!
Pay increases through self-guided training!
Shift differential pay increase for evening shifts!
Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
Education Enrichment up to $5,000 per year for qualified employees!
Employee Wellness Program!