Network Engineer

Job Description
Network Engineer
We are looking for a Network Engineer. The Network Engineer should have a mix of technical and customer service skills and have at least 5 years of experience. We are looking for a Network Engineer to provide support for customers. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. Candidates with Cisco certifications are certainly desired or candidates who have more than 8 years of solid network experience are also highly desired. Travel to client sites in south Florida is required.
Network Engineer Responsibilities:
- Investigate user problems;
determine possible solutions;
test and implement solutions as appropriate.
- Handle incoming issues via tickets or phone and escalate as necessary.
- Follow up with customers and see all tickets through to timely resolution.
- Ensure proper recording and closure of all tickets.
- Create accounts and configure hardware as needed.
- Maintain confidentiality regarding the information being processed, stored, or accessed by the end-users on the network.
- Do installs, configuration and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices, and systems;
adds or upgrades and configures disk drives, printers, and related equipment.
- Assist with network security, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.