Msp Account Manager

ONE 2 ONEtakes a proactive and business-oriented approach to IT management and strives to deliver a 5-Star IT Experience. Our focus is educating and empowering those we serve and support. Currently, we are in search of a motivated MSP Account Management Professional to join our team!
The role of an MSP Account Manager is multifaceted, involving elements of client relationship management, cross selling of services, and strategic planning. Their primary goal is to ensure client satisfaction, retention, and long-term success for both the client and the MSP.
Job Expectations:
Emulate and promote the ONE 2 ONE culture by adhering to vision, mission and core values.
Provide a 5-Star Experience to all existing and prospective customers
Follow all company processes, expectations, policies, and procedures
Proper use of the company CRM system, quoting software, and any other programs as trained and directed
Work unsupervised, stay productive, be a self-starter, proactive, forward thinking and a profit minded team member
Attend relevant webinars, seminars, conferences, and vendor training to keep current on training and industry standards
Represent ONE 2 ONE in the community via events such as conventions, networking events and as directed by management
Communicate and collaborate with all company departments to achieve defined company and departmental objectives
Facilitate new customer onboardings for assigned client accounts
Act as interdepartmental liaison (both internally and externally) for assigned client accounts
Conduct quarterly and/or annual business reviews with assigned client accounts
Prepare, review and present client technology budgeting and planning for assigned client accounts
Facilitate agreement cancellations and change in client agreement services for assigned client accounts
Provide general account management support for all client accounts, including concerns, complaints, compliments etc.
Demonstrate a high level of expertise for each company-offered service and product line
Maintain long-term client retention and relationship strategies.
Identify, build, and track a pipeline of qualified, quantified inside sales opportunities
Generate and close a defined number of inside sales opportunities based on department initiatives and campaigns
Attend client meetings to review, support, and provide sales or company presentations
Practice consultative selling by listening, educating consumer, establishing relationships, and developing trust
Deliver sales presentations using the “Top Down” and options sales system for maximized opportunity to close deals
Meet or exceed assigned inside sales quota amount on a quarterly basis
Meet or exceed additional assigned key performance metrics as defined by management
Requirements
Bachelor’s-level degree and technology experience are required
Minimum of 2 years of client account management experience
Demonstrated experience in a quota-driven sales environment
Strong business acumen with client-focused attitude
Excellent time management and organizational skills
Impressive verbal, written, and communications skills
Strong proficiency with Microsoft Office products
Experience with CRM software preferred
Benefits
Benefits
Salary base plus commissions
Medical, Dental, &
Vision with Employer Contribution
401K with Employer Match
Paid Time Off
Volunteer Time Off
Employee Assistance Program