Mountain Sales Call Center Agent - Winter 24-25

Job Description
Mountain Sales Call Center Agents serve as a primary point of contact and voice of the company for new and existing guests visiting Aspen Snowmass. Often being the first point of contact each team member answers phone calls, sets up orders, answers questions, responds to customer emails and chats, and offers advice to ensure the best possible Aspen Snowmass experience. The perfect candidate is highly motivated by providing superior guest service and has a passion for the Aspen Snowmass product and the local areas in which Aspen Skiing Company operates.
Applications for this position will be accepted until October 1, 2024 for the 2024-2025 Winter Season.
Essential Job Functions
Sell products and services for Aspen Snowmass including lift tickets, season passes, lessons, equipment rentals, and all on-mountain activities by phone
Provide timely follow-up with guests as necessary and convert leads into sales with confidence incentivized by an uncapped commission structure
Answer inbound guest calls through sales and reservation software by phone and computer, providing expert advice and exemplary guest service based on industry-prescribed best practices
Drive conversations using professional sales techniques learned through the Revinate training process to best serve guests.
Up-sell and cross sell effectively to enhance each guest’s experience
Provide tailored offerings based on guests needs and set follow up appointments
Answer general questions and inquiries about our products and the area
Use available resources to research, troubleshoot, and solve guest issues proficiently, resolving all guest service challenges professionally. Appropriately redirect guest calls to proper department(s)
Provide technical support for guests navigating our mobile app and website login processes.
Actively pursue ongoing training opportunities to remain current on all ASC products and services, programs, policies and departmental/mountain events.
Maintain and catalog all information received through training, e-mail, and meetings for easy reference
Develop relationships with key ASC personnel to facilitate effective communication with the entire Mountain Sales department, Ski and Snowboard School, Rental/Retail, Administration, Guest Services, Online Services, and Mountain Operations
Respond to guest email
Share feedback with management regarding products and procedures to enhance the guest experience