Members Lounge Attendant

Job Description
Responsibilities:
The Members Lounge Attendant is responsible for the upkeep, organization, and service of both the Men’s and Ladies Member Locker Rooms and Lounges. They ensure a welcoming, clean, and well-stocked environment, providing exceptional service to members and guests.
Laundry and Towel Management:
Collect and transport dirty towels to the laundry bin at the conclusion of each nightly shift.
Stock and store towels appropriately in locker bays, showers, and sink areas.
Ensure showers are stocked with towels, slippers, shampoo, conditioner, foot powder, and soap.
Shoe and Equipment Care:
Clean and polish both street and golf shoes at members’ or guests’ requests.
Check and replace golf spikes at members’ or guests’ requests.
Maintain Wet Areas:
Ensure wet areas are fully stocked and checked several times a day.
Maintain cleanliness and appearance of full Locker Room, Lounge, and patio areas.
Food and Beverage Service:
Understand the Silverware POS system and Food and Beverage menus.
Serve food and beverages in compliance with Fairmont Grand Del Mar standards.
Possess knowledge of alcohol and understand drink and bar service standards.
Maintain a neat and clean workstation/bar area.
Inventory Management:
Maintain an adequate inventory of all supplies.
Assist in locker access and issue special request supplies to members as needed.
Report any shortage of locker room supplies to the supervisor.
Order supplies as needed, ensuring timely replenishment.
Member Engagement:
Make every effort to learn members’ names, interests, etc., to provide personalized service.
Accommodate all member/guest needs/requests promptly and courteously.
Consistent Standards:
Maintain the same high standards for both Men’s and Ladies areas.
Event Support:
Assist in the setup and execution of special events and functions held in the lounge, locker room, or other areas.
Represent the Club with Professionalism:
Serve as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests.
Professional Appearance:
Maintain a congenial appearance to positively represent the Club.
Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.
Adhere to Safety Regulations:
Comply with all Club Safety Regulations and actively participate in ongoing Safety Seminars to ensure a safe environment for everyone.
Enhanced Communication:
Regularly communicate with other team members and management to ensure smooth operations and address any issues promptly.
Proactive Problem-Solving:
Anticipate member and guest needs and take proactive steps to ensure a seamless and enjoyable experience.
Feedback Implementation:
Collect and act upon feedback from members and guests to continually improve the quality of service and facilities.
Training and Development:
Participate in regular training sessions to stay updated on service standards, new products, and safety procedures.
Miscellaneous Duties:
Perform other duties as assigned by the supervisor, Clubhouse Grill General Manager, and Director of Golf.