Member Services Specialist

Job Description
Recognized as a “Top Workplace in Utah” by the Salt Lake Tribune (2015-2022), we have openings on our Customer Service Team. Access Development is looking for Member Services Specialists to join our Member Services Department. This is a full-time position, working in a hybrid environment working 3 days in office, with a shift ranging between the hours of 8 AM to 9 PM, Monday-Thursday and 8 AM to 7 PM on Fridays to include occasional remote on-call weekend coverage. This position pays a base wage plus incentive bonuses paid out per pay period.Spanish/English bilingual pay differential is offered.
If you are a passionate, career-minded individual with exceptional customer service, you’ve just discovered an amazing career opportunity with Access Development.
For over 35 years, the Access mission has been to deliver the world’s best member benefits, customized to the needs of our clients. Our company continues to grow and we are looking for the right person to join our member services team.
If you want to be a valued part of the team, work with top-notch people, and look forward to upward mobility opportunities, check us out!
Mission of the Role:
Member Service Specialists serve as the primary point of contact for Access members, organizations and merchants. This position is responsible for providing world class customer service during each contact. The Member Services Specialist plays a vital role in creating member loyalty, driving usage of Access discounts and websites. This role is responsible for assisting customers over the phone with occasional member assistance via email.Tthe Access mission has been to deliver the world’s best member benefits, customized to the needs of our clients. Our company continues to grow and we are looking for the right person to join our member services team.
Job Responsibilities:
Provide world class customer service to Access members, organizations, and merchants over the phone.
Assist members via inbound phone calls, chat, and email.
Educate members on website usage and merchant discounts currently available to them.
Assist members with booking reservations for hotels and car rentals. As well as answer questions regarding current reservations.
Proactively engages with members, providing updates, following up, and informing them of any status changes.
Thoroughly notate accounts and reservations.
Demonstrate problem solving skills when trouble shooting website errors with our members.
Mentoring new hires.
Exceptional attendance and punctuality is a must for this position.
Assist with special projects as needed.