Medical Receptionist - Bilingual Spanish

Job Description
Position:
Medical Receptionist
Location:
San Fernando Valley (incl. North Hills, Mission Hills, Panorama, etc)
Status:
Full-Time (40hrs/wk) Monday - Friday 8a-5p and Saturday 7:
30a-4:
00p
Willing/able to assist in coverage at other clinic locations, as deemed necessary by immediate supervisor.
Work Saturday
Receptionist Duties and Responsibilities:
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone;
answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by assisting in the preparation of medical charts to determine eligibility and program requirements in order to facilitate the patient appointments;
reviewing service delivery compared to schedule.
Comforts patients by anticipating patients' anxieties;
answering patients' questions;
maintaining the reception area.
Collects appropriate payment if needed.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures;
reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Promptly and courteously answering phones and directing calls as appropriate. Take messages and distribute if necessary.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Assigned to a Primary Care Provider to process patient.
Ensures that the correct financial screening, documentation and the appropriate sliding fee scale is used when no other payor source/program is available.
Other duties as deemed necessary