Media Integration Account Manager

The Media Integration Account Manager is the focal point for their assigned accounts, collaborating closely with the airline clients and their third-party suppliers, as well as with internal suppliers (particularly in Program) to ensure the client’s expected onboard passenger experience is consistently delivered on-target, on-time, and on-budget. They are responsible for driving their assigned accounts through all aspects of the production cycle of recurring media programs. The Media Integration Account Manager – together with the Media Services Manager – will conduct regular Scorecard reviews with the airline client, identifying key areas for improvement. The Media Integration Account Manager works in a strategic capacity with the Project Managers to define best practices, provide direction for content production delivery and set the schedule for on-time deliveries. As a subject matter expert in the media production cycle they will rely on previous experience and judgment to plan and accomplish goals.
Duties and Responsibilities:
Liaise with assigned customers and lead the execution of their monthly IFE content sets
On a monthly basis, communicate with the Media Integration Specialists to assess and track any reported errors to ensure timely resolution
On a quarterly basis, complete Customer Scorecards with the airline client, identifying root cause where any concerns may be flagged, and working with the Media Services Manager to design and implement solutions.
Have a full understanding of the IFE product, supply chain, and production cycle
Represent the company at onsite meetings, as required
Manage customer distribution lists to communicate delivery notifications of content sets
Manage shipping and billing PO's per customer requirements
Responsible for completing content billing per defined company requirements
Track incoming customer owned media storage (SD cards, etc.)
Use company defined tools (Trello) to create monthly production schedules to ensure and track on-time content deliveries
Have basic understanding of and adhere to MPA standards and regulations
Engage in discussion and ideas for improvements in department tools and processes
Communicate and report production issues that may impact delivery to Media Services Project Managers and department manager
Advise management on solutions to resolve discrepancies
Perform other job-related duties as assigned
Requirements
2-3 years of experience in account management within a B2B environment
Familiar with a variety of concepts, practices and procedures within IFE or a related industry
Proficient, working knowledge ofExcel, and Word processing programs
Benefits
The starting pay range for this position is $65,000 to $82,000 however, base pay offered may vary depending on skills, experience, job-related knowledge and location.