Marketplace Assistant

Job Description
Job Overview:
Postal.Io is looking for a Marketplace Assistant with a customer-first oriented mindset and who is eager to learn and grow in a fast paced environment. In this role, you will be the liaison between our customers and our vendors, ensuring alignment on needs and expectations, all while providing a best-in-class customer experience.
This is a ground floor, cross functional role that offers an opportunity to work and grow with a scaling start-up.
Responsibilities:
Work closely with our customers and vendors on personalized orders placed through our marketplace.
Determine costs, minimums and delivery time expectations with vendors related to the customer requests. Communicate accordingly with customers on expectations.
Assist with marketplace curation and product uploads to the marketplace.
Follow up with vendors as needed to track or change orders;
updating customers accordingly.
Project manage any customer campaigns or special orders that are outside of the box.
Identify areas of opportunity and suggest solutions or process improvements.
Assist in day to day vendor management and site product and inventory management.
Assist clients on booking virtual events being the liaison between customer and vendor.
Troubleshoot issues related to marketing, Postal tools, technology/devices, enterprise systems, etc
Work with the Marketplace team to source new vendors.