Market Center Coordinator

Job Description
Keller Williams Capital Properties is seeking a Market Center Coordinator (MCC) for opportunities across the company in new and expanding real estate brokerage Market Center offices in the greater DC metropolitan region. At KWCP, the MCC is an in-person position that combines customer service, office management, marketing, public relations, events management, client services, and general administrative skills to make the Market Center a friendly, warm, welcoming, and efficient business environment.
The Market Center Coordinator is primarily responsible for client service in all forms, and for the efficient and successful day-to-day operations of the office, including supporting the leadership team in meeting their objectives. They will work directly with the Market Center Administrator and act as the client services coordinator, to greet and accommodate requests and provide helpful assistance and guidance for agents with a big smile, a helping hand, and a wealth of essential information. The ambitious MCC candidate can grow into an Assistant Team Leader role, and eventually to become a Team Leader.
Duties &
Responsibilities
The Market Center Coordinator is a key support role within KWCP, and will be responsible for:
Acting as the office and brand ambassador for the Market Center, fielding phone calls, guests, facilitating meetings, classes, on-site, and off-site events as necessary
Maintain and prepare the training rooms, workstations, and other common and functional areas for day-to-day operations and special events as needed
Greeting everyone with a smile—being positive, cheerful, and accommodating in all situations
Assist management team as needed to forward the goals and objectives of the office to recruit, attract, hire, and retain agents
Assist in onboarding all agents who join the brokerage and help them acclimate to the office while directing questions to the appropriate resource
Provide support and feedback to the Market Center Administrator, Team Leader, and other team leaders on all matters affecting the productivity and operation of the Market Center
Provide support to agents and clients and direct to resources
Build excitement and grow attendance to Market Center training classes by making phone calls daily and talking with agents and clients
Provide marketing and communications support and outreach for classes, programs, events, and office activity through digital platforms, social media, and internal communications collateral