Manufacturing Bts Manager, It

Job Description
Take the next step in your career with an organization that strategically invests in the long-term health of technology and its people. The AbbVie Business Solutions (BTS) team shapes the digital transformation necessary for our treatments to positively impact in the role of Manufacturing BTS Manager, IT, you’ll tackle complex you develop and diversify your professional experiences helping others grow and develop their skills.
Purpose:
The Manufacturing BTS Manager, IT position is focused on providing system administration, day to day support, and lifecycle management for the critical applications required by IME and manufacturing operations teams. The Role is required to maintain application health, system security and performance, data availability and compliance to site and IME Operations:
including but not limited to POMS, OSI PI, Antares, SmartFactory across manufacturing processes business units. This role requires working closely with business stakeholders as well as BTS colleagues in Infrastructure, Quality and Information Security. The candidate is expected work closely with key stakeholders from operations, technical services, and Quality to support level 3 application triage, root cause problem solving and CAPA.
In this role you’ll be responsible for:
Work on AbbVie IT manufacturing systems and application projects.
Is responsible for the implementation and rollout of new IT systems.
Act as the site escalation point for customer impacting priority incidents relating to the security, performance and availability of manufacturing IT applications and data.
Ensure that relevant Manufacturing IT Applications are maintained with appropriate end point security, operating system updates and application hotfixes.
Act as the site BTS Application SME for internal Audits and Regulatory Inspections (FDA, HPRA, LNE, etc.)
Ensure regulatory and procedural requirements are met in relation to periodic audit trail reviews, access provisioning and account re-certification.
Ensure lifecycle activities including system upgrade, configuration change, CAPA/RCA investigation, and system retirement are performed in compliance with local QA and global BTS policy/procedures.
Continuous improvement in pursuit of site stability and ensuring minimal negative impact on OEE and manufacturing volume output.
Attend site TRT review as Application SME – as required per IT10.
Support for Root Cause problem solving initiatives and provide information to progress investigations specific to non-conformances associated with manufacturing application software and data systems.
Create technical documents required to complete SDLC document set and support development and maintenance knowledge articles, review and approve of training material, knowledge articles and work aids associated with system support.
Provide advanced technical support/guidance to OPS support teams to ensure timely response and recovery from “system down” events.
Drive to best-in-class Business Continuity Planning and Disaster Response and System recovery.