Manager, Pharmacy Systems

Job Description
THE POSITION:

Are you a passionate and experienced IT leader with a fire for innovation? We're seeking a highly motivated Pharmacy System Technical Manager to champion the evolution of our pharmacy technology landscape. In this dynamic role, you'll lead a talented team focused on three key objectives:
Implementing Cutting-Edge Solutions:
Spearhead the implementation of new pharmacy system(s) to optimize workflows, integrate seamlessly with existing infrastructure, and elevate the overall efficiency of our pharmacy operations.
Streamlining Existing Systems:
Manage the migration of existing pharmacy systems to ensure a smooth transition to newer versions. This includes minimizing downtime and disruption to our pharmacy services while maximizing the benefits of the upgraded functionalities.
Ensuring Reliable Support:
Foster a team environment that delivers exceptional ongoing support for our entire pharmacy system portfolio. This encompasses maintaining uptime according to SLAs, proactively identifying and resolving potential issues, and collaborating with stakeholders to ensure their needs are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
System Implementation and Management:
Lead the implementation of new pharmacy systems to ensure they meet business needs and integrate seamlessly with existing systems
Manage the upgrade and migration of existing pharmacy systems, minimizing downtime and disruption to operations
Partner with vendors to ensure successful system deployments and ongoing support
Team Leadership and Management:
Setting clear direction, effective plans, and measurable outcomes
Ensuring work is accomplished effectively by managing employee performance, work processes and other resources
Developing a pipeline of excellent talent to fill future business needs
Plans, organizes, and coordinates various projects, programs, and services.
Provide effective leadership, coaching, and mentoring to your team members, fostering a collaborative and high-performing work environment
Oversee the day-to-day operations of the Pharmacy Systems team, including employees and contractors
Develop and implement policies and procedures for Pharmacy Systems support functions (problem management, change management, security).
Assist in developing Service Level Agreements (SLAs) to define incident resolution expectations and timeframes.
Manage administrative tasks related to team members (time card approvals, leave requests, budget requests).
Conduct performance reviews and implement corrective actions as necessary.
Interview, hire, and train new team members.
Technical Expertise:
Ensure uptime according to SLAs for all business-critical features in pharmacy systems, including newly implemented and upgraded functionalities.
Implement industry best practices in application development and production support.
Work closely with software engineers to manage system architecture and define programming standards for both existing and new pharmacy systems.
Serve as a technical advisor to management, providing insights on technical issues related to pharmacy systems.
Proactively identify and resolve potential issues to minimize disruption to workflows, especially during system implementations and upgrades.
Quality Assurance and Corrective Action (CAPA):
Address and resolve Quality Control Non-Conformance Reports (QNCRs) as part of the CAPA process to ensure continuous improvement in system quality and regulatory compliance.
Collaboration and Communication:
Partner effectively with internal stakeholders (call center operations, quality/regulatory teams, application teams) to understand their needs and deliver solutions, particularly when implementing new or upgraded pharmacy systems.
Maintain and manage vendor relationships with pharmacy system vendors, conducting regular reviews and audits.
Clearly communicate complex technical information to both technical and non-technical audiences, keeping stakeholders informed about system implementations, upgrades, and ongoing support.
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
All other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
PEOPLE LEADER:
People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

Management of analysts, developers, and third-party vendors, in both remote and offshore settings
Engage with functional teams, platform teams and Architecture Review Board for solutions design overview
Management of day to day support and development team (build/run)
Responsible for and oversee their respective department.
Interview, select and supervise the activities of the department staff;
communicate interpret and discuss with team the company policies and procedures.
Determine job objectives, work methods and performance standards;
review performance relative to departmental objectives discussion appraisal with each employee and performance;
authorize and communicate salary changes, promotions, transfers, discipline and discharge and administer all other personnel actions.