Manager, Personal Training Programming And Development, Chicago

Job Description
POSITION SUMMARY:
The MNR Manager upholds the quality of the Equinox experience through education, programming and trainer development. As a result, they inspire members and employees toward a culture of self-improvement. In partnership with the PT Manager, the MNR Manager is tasked with cultivating a collaborative and energetic culture, driving professional development for the individual and team, safeguarding brand standards and impacting key business levers.
ESSENTIAL FUNCTIONS:
Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Business Support:
Ensure the quality of service delivered through complimentary and paid Personal Training services that result in continued PT engagement.
Complimentary Personal Training Sessions and member results review preparation
Collaborate with Membership Advisors to provide a clear understanding of the PT value proposition
Collaborate with Membership Advisor for PT Sales takeovers
Hold the team accountable for branded, quality member interactions i.E. Fitness Specialist Hours, Special Events etc.
Support the PTM with pipeline management where applicable and agreed upon
Leader of Team Culture:
Collaborate with all departments of the club to achieve interdepartmental synergy
Participate in the interview and hiring process of trainers
Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
Lead and foster team commitment to continued education opportunities to ensure high educational standards and delivery of quality programming
Create and present relevant development topics in the monthly PT department forum
Employee Development:
Lead employees through the tier system via education and promotion process.
Skill development of the fitness assessments, Complimentary PT sessions, and results review conversations through coaching, clearance, and feedback
Competent in Equifit/CPT closing using Sales Training techniques
Deliver in club education to support the development needs of the training team and in alignment with EFTI direction i.E. in club workshops
Lead the quality and developmental components of New Hire On Boarding
Ramper meetings with trainers to support program and session delivery
Ensure efficient and timely trainer tier promotions
- Identify, collaborate, and align on key talent to advance trainer careers (MIT, Tier X, MIs)
Host weekly Tier X team meetings to discuss upcoming result reviews, assessments, education, morale (where applicable)
Support Tier X candidate development process (where applicable)
Manage PT Standards:
Ensure high value of PT service delivery to impact member participation, client attrition and compliance around programming and results review preparation.
Conduct regular program design meetings with each team member to ensure compliance on program delivery standards
Perform session audits on both complimentary and paid services and provide timely and constructive feedback
Proficiency in usage, delivery and compliance of all member and employee facing digital tools Assessment Room Maintain assessment room presentation and functionality of all equipment (including Tier X room where applicable)
Equipment, iPads, Masks, Printers, etc. - Vendor partnering updates/programming (where applicable)