Manager, Patient Access

Job Description
General Summary
The Patient Access Manager will be responsible for the daily operations of Patient Access of assigned patient access areas to enable appropriate patients and families to access hospital services in an efficient and timely manner. The position will manage the following duties to include accurate registration of patients, insurance verification, up-front collections, financial counseling, screening of uninsured/or underinsured patients, scheduling and pre-registration activities. The position also works collaboratively with management of Business Office, HIM and hospital clinics/departments and physician practices. Duties also include:
responsibility for administering hospital and department policies and procedures, complaint resolution, control of financial reimbursement as it relates to patient access activities and providing management support to patient registration activities and the service that exhibits an outstanding positive image to the public.
Mission
All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.
ReportingRelationships
Reports to the Director of Patient Access. Level of Supervision:
Limited – Requires independent effort with limited direct supervision;
establishes course of action and develops own method to obtain results;
recommends and/or implements policies and procedures in specific areas