Manager Of Cybersecurity Service Engineering – Endpoint Security

Job Description
McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
Leading this revolution is McDonald’s Global Technology organization made up of entrepreneurs who get to build brand new tech with scary experienced people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always eager for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Summary
The Global Technology Risk Management (GTRM) is the team that is ultimately responsible for the securing of McDonald’s information assets at a global level. This Manager of Cybersecurity Service Engineering – Endpoint Security will be responsible for developing new Endpoint Cybersecurity services and enhancing existing services to meet the increasing needs for protecting our users, devices, networks, applications, and data, while ensuring the highest availability of our assets. This person will work closely with all areas of the business and technology teams to ensure that our Endpoint security services meet the needs of markets, application teams, corporate departments, and other collaborators.
This role will also work with vendors globally to ensure the proper functioning and delivery of the processes required to keep these Endpoint Security and infrastructure services running reliably. This person must find opportunities that feed into a high-level Endpoint security strategy, provide direction to vendors, and set clear expectations, goals, and requirements that must be obtained as a measure of success. This position will work closely with GTRM Cybersecurity Service Operations &
Deployment, GTRM Architecture &
Response, market technology teams, application owners, vendors, and others to ensure the continued reliable operation of McDonald’s Cybersecurity Endpoint Services.
Accountabilities &
Responsibilities:
Assess the strategic and practical needs of McDonald’s globally to help ensure that the company has extraordinary Cybersecurity products and services that meets the needs of the business.
Work with peers throughout Global Technology, Markets, and Vendors to ensure that Endpoint Cybersecurity services are designed to always maintain high availability and resiliency, considering both process and technology.
Lead the strategic direction, technical evolution, and day to day Engineering tasks for McDonald’s Endpoint Cybersecurity products including but not limited to our EDR and allow-listing platforms.
Develop a roadmap of proposed future updates and enhancements to McDonald’s Endpoint Cybersecurity platforms that consider the needs of the business and socialize with key partners.
Review, develop and update user documentation that reflects the architecture and develop process documentation in support of the consumption model of the service to include any multi-functional work across the McDonald’s organization.
Work with teams throughout the McDonald’s system to identify and implement ways to improve the ease of deployment, consumption, security, and operational stability of Cybersecurity systems.
Correspond with collaborators and perform functions promptly and with an acute level of attention to detail, urgency, and thoroughness.
Deliver strategic improvement projects within Cybersecurity Service Engineering and measure their impact using continuous improvement methodology.
Ensure security policies, standards, procedures, and guidelines are followed.
Analyze complex engineering issues, document their impact on the business, resolve their cause and impact on the business, and identify the corrective action(s) needed to eliminate and prevent events in the future.
Ensure operations and service consumption are of primary concern as capabilities are created, enhanced, and updated.
Prioritize work and handle with a sense of urgency.
Support a strategic program applying industry-leading practices and methodologies to support the achievement of short, medium, and long-term goals.
Develop and implement appropriate policies, SOPs, training, and guidelines for managing services.